O2online Reviews

Terrible home fiber and 2 phones

We ve been having a contract for home internet and 2 mobile phones for about 6 months and they both have unacceptable service The home internet is completely unreliable if I ever need to work from home I have to use my mobile data - which again it s terrible because despite showing the signal the connection is either super slow or non-existent We tried calling multiple times they restart the network every single time and nothing changes Very unhappy with the service

I ordered a line of fiber phone

I ordered a line of fiber phone I ve been waiting for more than 3 month to get the final installation of the fiber They keep on re-booking and cancelling the installation date without any prior notice and just with few hours before the date agreed I called 7 times and they just keep on saying that the company in charge of the change is noticed and they cannot do much more I would definitely not recommend anyone to purchase anything from them Lack of respect for customer and their time

A horrible experience

The worst company I have ever dealt with After 2 weeks trying to get the fibre installed I am told that 225 euro deposit is needed for a 38euro a month WIFI plan Absolutely horrendous service genuinely impressed at how bad they can be yet still function as a company Contacted Orange today and they are installing the wifi tomorrow DO NOT go with O2 rude and unprofessional cowboy company

Abysmal customer service Unreliable internet

Abysmal customer service Unreliable connection in the last month the internet went down twice four times in the last year they didn t solve the problem until I pushed and pushed for days Sent me another router didn t work less than a month after internet is down again They said they were sending a technician Never showed up Lost my time waiting for nothing The customer support on whatsapp is a joke On email is even worst I regret changing to O2 so much I m going back to my previous provider In five years never had as many issues as with this company in less than a year

Horrible Cancellation Service

After around 50 emails and phone calls to cancel our services they still keep sending bills This includes sending proof of the return of our modem at at least 5 times Each time it is like they have no memory of any of the previous correspondence Completely frustrating Stay away

Terrible customer service

Terrible customer service Got to Spain and immediately had no phone service at all even a text Spent three days of my holiday calling them No one calls back Iv given up because it s ruined my holiday Still haven t been able to sort out the problem Luckily was able to connect to the apartment internet but as soon as I leave the phone is useless Now found out I m in another 24 month contract and I wanted to leave asap so not happy at all

Poor Customer Service Slow Response Times

Wifi stopped working due to wifi connection problems on Friday afternoon I called the O2 support line at 14h explained the problem my information and was told to wait while first try to remotely fix the problem and that if there is a technician required they will contact me as soon as possible Movistar and O2 have a 48 hour breakdown problem resolution period which essentially means they won t care to do anything for around 48 hours I have been waiting to be contacted by a technician for a full day now knowing they could have contacted me and been at the house that very Friday afternoon to assess the situation and begin the solution From previous experience with Movistar technicians when they took a week to install and set up my Fija and wifi connection the technician made it clear there is little to no communication from management to employees and the technicians are not equipped with enough information on each case The company is clearly not worried about the well-being or satisfaction of their clients should they have to wait days weeks or months for their solutions leaving them with no internet connection no support and no communication I would strongly advise considering other internet providers that can ensure better client satisfaction problem resolution and overall communication and respect for not only their clients but their technicians and employees as well I thought Movistar had already disappointed me well enough after trying to simply get my wifi installed in a new apartment but this week they have gone above beyond my wildest expectations of a careless company I am still waiting to be contacted by any technician to merely set an appointment for the router to be fixed as it seems the technicians are either very shy or the company lacks the proper communication care consideration for its clients employees If I could give this experience 0 stars I would as I am still unsure when or if my problem will even be fixed and if I will be able to have wifi connection to continue with my life and deadlines Horrible

Perfect service efficient and great pricec

I m extremely satisfied with O2 all the way through The service is great and the price also Will recommend to anyone