Oakelec Reviews

Very professional

Very professional would definitely recommend and will be using in the future

Complete rewire of my home

Complete rewire of my home extremely efficient and very clean the price was fantastic comparing to other local companies I have had oak electrical back to fit security cameras floodlights chandeliers always high quality professionals

Dangerous and incompetent of the lowest imaginable quality

Oak electrotechnical arrived at my home as a subcontractor of Borthwick Heating I did not hire them I did not pay them They turned up with no ID telling me they had to fit electrical ventilation into my house to protect from damp that may arise from the closing of air bricks by yet another Borthwick contractor Within minutes one of the two workers drilled through a buried cable in a wall and blew the mains 15A fuse I told him I d replace it but he shoved me aside and said he d do it I asked him how he would repair the damage and he showed me a small electrical quick coupler He made a huge hole in the wall and buried the coupler in the plaster using caulk which he smoothed with his fingers As a result of their work my house was filled with dust and grit the mess they left was absolutely everywhere It took a friend and I a whole day to clean it The installation was of two I-Constant intelligent extractors These constantly sense humidity in the air intelligent feature and expel air outside to bring the humidity back down They should be wired into a fused switched mains outlet Instead Oak wired them unfused unswitched into the ceiling light rose As a result the extractors power on with the light and cannot run without the light switched on not constant or intelligent The intelligent features cannot work and have been over-ridden in the settings When I try to relax in the bath on an evening it sounds like a jet engine running next to me Even when the humidity reaches 100 if the light is off then the extractor is off If I want humidity protection I have to leave my lights on The cables were placed in trunking that Oak stuck to my ceiling and walls They apparently don t know what a mitred cut is and it looks utterly awful One of the workers caulked my ceiling rose to the ceiling instead of refitting the original screws The end flanges for the ducts were abandoned on my floor As a result each time I open a door the draft around the duct has grit and insulation falling to the floor Only half of the mounting screws are fitted and the cord grip is not present but left with the flanges that they couldn t be bothered to fit After they left I checked the functionality and discovered these problems I also noticed they had refitted the blown 15A fuse upside down and frighteningly replaced the 15 fuse wire with 30 amp wire This meant my whole mains circuit was not only unprotected but downright dangerous Added to these problems one of their fitters leaning over my stainless fridge left gouges on the fridge with something attached to the waist of his trousers In summary Oak made my safe house dangerous did not leave my house in the condition they found it damaged my house wiring made unsafe repairs to their damage incorrectly fitted ducting failed to fit safety devices such as fuses switches and cord grips wired a mains device into my lighting circuit fitted a 30A fuse in place of the correct 15A left their installation faulty fitted trunking of an unacceptable quality and damaged my fridge Legally because I did not hire them I have no contract with them My contract is with Borthick Heating who tell me incorrectly that I must take it up with Oak I know consumer rights but I still took advice from Citizen s Advice They were so shocked they contacted Trading Standards who in turn raised a case against Borthwick Heating Weeks later Trading Standards asked me if I would be part of a collective complaint as so many people had raised complaints There is nothing I can do but pursue a case against Borthwick Heating who will in turn have to pursue Oak This is the absolute worst situation for a consumer When I contacted Borthwick and told them what Trading Standards had said their minion Sadie just didn t care When I told her my house was in a dangerous state she said fill in an online fault report When I explained it was Borthwick that had the contract with Oak apparently her intellect couldn t grasp what I was telling her Don t ever use Oak or Borthwick they are in my opinion the worst Tradesmen imaginable UPDATE 2Oak s response is a desperate flailing lie I have the evidence and support I need Borthwick reached out to me today and I will respond with a suggestion to mutually settle my grievance It s not your failures that determine your integrity it s how you handle your failings

Customer satisfaction not on the agenda

This company were sub-contracted by Borthwick and carried out work in my home under the Great British Insulation Scheme Initially we were impressed that they visited our property to discuss what the work would entail having just refurbished our home we had concerns about what the work would look like and wanted to ensure we were clear on exactly what the ventilation equipment and installation process would look like My husband and the gentleman who came over went through exactly what would be done devising a plan to ensure any trunking would virtually unseen When the engineers arrived they had the incorrect information on what to install but made adjustments to their plans accordingly I should have known at this point that these pre-installation discussion outcomes hadn t been passed on Unfortunately I was working so was unable to see the work being carried out until around an hour after they had started I was shocked to see that the fan that had been installed in my kitchen had been fitted in the middle of the wall not at the side as agreed meaning there was 4 inches of ugly plastic trunking going up my wall it was agreed and also would have been easier for the fan to sit lower and more flush with the side of the wall so most trunking would be hidden by the top of the kitchen unit Also the fuse was wall mounted not sat flush in the wall meaning alongside the trunking there was a huge wall-mounted plastic box I rang Oak Electrotechnical and spoke to a lady who was polite and understanding of the fact that we were unhappy with the quality of the install She promised to get back to me the following week once she had spoken to the relevant people This did not happen so I rang the number on the website The person who answered the phone was the owner who told me he knew nothing about the conversation I d had the previous week and that the lady I spoke to was just admin That lack of respect was the theme of the rest of our conversation where I was told the contract they work under for the Great British Insulation Scheme only provides wall-mounted trunking not the chasing I was requesting I explained we had understood there would be trunking but that due to the incorrect agreed positioning of the fan it was significantly more than what we agreed to and completely on show I was only requesting chasing to remedy the work that had been carried out as the fan could not be relocated as it was through the brick wall at this point His attitude towards me was exceptionally rude and dismissive and when I asked if he usually responds so rudely to customers who are unsatisfied with work his company have carried out I was told most people are just grateful they have had thousands of pounds of work done for free We qualified for a scheme through the government so I m not entirely sure why I should be grateful to him or accept a really cheap job being done The scheme also lines his pocket quite nicely I was also told that as my husband is an electrician he could easily put the work right What a response I would never have agreed to any work being done in the house had I known this is what it was going to look like They completely ignored what we had said and have ruined the aesthetics of my newly fitted kitchen Company priority is clearly to do as much work as possible with the least regard for the customer and get the most money from government schemes Having since read other negative reviews on here I am confident I will be called a liar and such like as he has other reviewers but be warned a company that repeatedly goes on the defensive is one to stay well clear of

Recently used Oak Elec to completely

Recently used Oak Elec to completely rewire my house and would highly recommend them to all family and friends A top job from a trustworthy company

DRD property s have engaged with the

DRD property s have engaged with the guys at Oak electrical many times for all kinds of domestic and commercial electrical projects The guys have been professional in their work ethics The workmanship has been clean transparent the projects have been completed on time and to a very high standards Thank you again oak and see you again soon

Fitted some external lights around my

Fitted some external lights around my home job was done quickly and professionally

I had Anthony and his lads in to do a

I had Anthony and his lads in to do a full rewire on my property they did it in record time for any electric work Iv had done in the past I thought I had planned every socket and switch to my needs but nope I d missed cupboards future extensions internet cables tv aerials etc Anthony mentioned I should add extras and what a different they have made to my everyday use My internet speed has doubled if not trippled due to not using WiFi no more they where very professional and tidied up after themselves every visit I could not fault them what so ever I just need to book them in again to install some outside lights on my garage 100 recommended