Oakleyjane Reviews

Useless and arrogant

Oakley Jane performed a check-in audit of a new property I was letting in May They didn t know how to read the electricity meter and I am still trying to sort out the mess with the electricity supplier in October UPDATE received threat of debt collection from electricity supplier this week Still waiting for an apology from Oakley Jane

very terrible checkin and checkout

very terrible checkin and checkout They stole two lamps and one of them registered in the inventory so i need to be responsible for That is regardless of the silly stuff they are spotting and checking out careless of the checkin report

Terrible at check-out

Terrible at check-out The clerk made a lot as red in the report which are then all listed as Tenants responsibility and leaves the tenant with a lot of explaining to do issues like - Garden furniture was in shed due to winter but all listed as missing- Clerk misread Iron Grate for fireplace as Iron Gate and listed that as missing- Food items which were in cupboard at check-in landlord hadn t moved out yet where listed as missing when we checked out- Picture shadings was listed as tenants responsibility while they were already clearly visible at the check in photos- Clerk found a repair spot which is basically brickwork where there once must have been a door in this old houseNot impressed

Absolutely ridiculous assessment of

Absolutely ridiculous assessment of property I doubt they even referred to original invoice making extra work for estate agents and tenants Poor service

Very unprofessional and biased

Very unprofessional and biased They only want to benefit LL as they are getting business from them Their reports are based on self assumptions and full of errors Estate agents cleaning companies and these inventory services work together to rob poor tenants Not recommended at all

Feel disgusted by your end of tenancy

Feel disgusted by your end of tenancy write up You stated there was residue food left in the kitchen cupboards but no proof attached you wrote the report like it was a brand new house

Unprofessional Inventory Clerk

The inventory clerk came to the property 15 minutes late without even apologising Start the checking out routine and send the report to the landlord Interesting enough they did not even cross check the report against check-in report that they did a year ahead This job is more than taking pictures and commenting on them

Sadly not a company I would trust to audit my investment again

Sadly as a landlord I cannot say anything good about this company especially when attention to detail is absolute key in their role Approx 5yrs ago my agent used this company to audit the house there were 8 inaccuracies I spotted on the report with one being that the kitchen windowsill was tiled with white tiles rather than matching the rest of the kitchen tiles which were in fact all red Perhaps the auditor was colour blind I don t know I couldn t work this out The outside tap was also defined as tested and working even though me the landlord had isolated it via a tap inside before I left and no its not a simple tap under the sink it is hidden behind the washing machine so there is no way it was tested as working The outside electrical socket was also missed as being present which was just outside the back door 5yrs on my tenant recently moved out and the animal scratches left on the back of the kitchen door were missed completely The tenant had made a really bad job at painting over them but when a door has been clawed eaten a bit of paint hardly makes much difference The paint was also still wet in places confirming the tenant painted this just before they left and when the oakley jane report stated evidence of pets with a no that kind of said it all I don t know many humans that eat door frames So there you go there s my experience using this company my agent couldn t be bothered with the hassle of going back to this company which I think kind of confirms the level of chaos they ve had to date I don t know but either way I did have a lucky escape and my agent now uses another firm If you re a landlord I cannot stress enough about how important it is to perform your own audit to cover yourself as well auditors make mistakes but this is not what you pay for and it s certainly no joke when this happens as it could lose you thousands especially if your tenant is one of the less polite ones when they move out When you re putting a house worth thousands in the hands of an auditor you would have thought they d be spot on and when staff make obvious mistakes they d be fired immediately But then I don t run this business if I did they d be some major changes at procedure and staff level for sure I m sure the owner will be disappointed to read this but refunds credits and apologies are not good enough you need to sort things out within your business and stop allowing these errors to happen

Avoid this company at all costs

These people caused me no end of problems when they decided to change the time of a check out on the actual day and did not tell anyone As a Landlord I had tradespeople waiting to go into the property after the agreed check out time with a short window to do the work before the new tenants were due to check in and because Oakley Jane changed the time to do the check out without informing anyone I had to ask my trades to stand down for half a day waiting for their clerk to attend I then complained and got a very indignant response without any remorse whatsoever Infact they were indignant that I was indignant and then cancelled the check in I had booked them to do four days later at the same property leaving me to scrabble around to find a replacement clerk at short notice In short these people do not have a care in the world and will leave you high and dry without hesitation Do not use these awful people you have been warned