Oakoutlet Reviews

Avoid at ALL Costs

I placed an order for bedroom furniture five and a half weeks ago on 25 3 2023 and was given a 4 week lead time This was not a problem Later that day I placed a second order for some more bedroom furniture However this item was in stock for immediate delivery I paid my delivery charge and waited 2 days later I received an email asking if I wanted to have all of the items delivered together in 4 weeks I responded that I had paid the second delivery charge and would like this item delivered ASAP I heard nothing more from them regarding either of my orders I chased them again today and they SAID that they had emailed me with a delivery date of 3 April I did NOT receive this email and it did NOT go to JUNK as they suggested I was then offered a delivery on 9th May not exactly express delivery I told them I was thinking of cancelling my orders and was advised that I would need to email this if I wanted to cancel I thought about it and sent an email advising that I would accept the delivery on 9th May I then received a call asking me if this was correct I asked if this delivery was both orders or just one order She said it would be both orders When I asked politely I might add whether this was the plan all along 2 delivery charges but only 1 x delivery I was told that because I was rude I was NOT rude - although I certainly felt like I could have been very rude I simply asked a question that made this lady uncomfortable she was going to cancel my orders This was actually a huge relief to me as at this point I didn t hold out much hope for a successful outcome However 2 minutes later I received an email advising that both of my orders were cancelled at MY request Still awaiting my refund and keeping my fingers crossed that we can avoid a trip to small claims court

Ordered furniture almost two months ago

Ordered furniture almost two months ago and the company will not respond to emails or calls about the whereabouts of the items The phone number provided online just rings out

Item hasn t arrived in 6 months

I ordered something in January with a 2 week waiting time They took my money but emailed me immediately to say the item was out of stock and they would be delivering in May In May they emailed to say stock isn t due until the end of June It s now the end of June and I ve had no further updates and they haven t returned my calls or emails so doubt I will now receive my order I am chasing a refund via PayPal now Don t take orders and payment if you know you can t deliver the product It s been 6 months which is ridiculous for something that was meant to arrive in 2 weeks

Cheap mdf and pine not oak Not even close

Order took 11 weeks to arrive when it did I found my oak sideboard was basically mdf and pine with an oak veneer Really poor quality flimsy nailed on back Not what I expected for the money The customer service is atrocious rude staff who are if you ask me use to people ringing up and complaining Dismissive and kept reiterating stock answers Extremely disappointed

Terrible experience

Terrible experience ordered Oak Tv Bookcase when delivered looks completely different Found 2 products on their website with 2 different colours on the pictures different codes and prices and they still dare to say it s the same product Customer service very rude and dismissive don t accept their fault at all Very disappointing

Do not order from this place

Do not order from this place If you choose to then you will definitely be disappointed Received 2 damaged items Do not answer emails do not wish to take phone calls Who ever the person is answering telephone on a Friday incredibly unhelpful just rude

Do not order from here

Do not order from here they accepted my order took my money including delivery fee then told me they wouldn t deliver outside their area Totally broke every trading standards laws Didn t even have the decency to phone me Disgusting My Solicitor will be in touch with them

Poor quality furniture

Poor quality furniture The set I bought stated oak topped but only the very edges were oak the rest of the surface were MDF Could have gotten this standard for alot cheaper Took payment and then was informed of a 2 month wait as furniture wasn t in stock When furniture was delivered only part of the order arrived and had to wait an undisclosed period for the rest of the order to be dumped down the side of my house in the rain Had to chase the Oak Outlet every step of the way Save yourself the stress and go to a more reputable company