


Lettings Estate Agents in South London Oaks Estate Agents
Based on authentic user experiences
Albert Vas
6731 reviews
N/A
6 months ago
Do not use Oaks
Do not use Oaks You have been warned Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn t incredibly incompetent I can genuinely and categorically state that the search continues after using Oaks for the last year Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or worse deliberately deceitful The terminology used is irrelevant when as a landlord you just want a professional service especially when you have used their hilariously named fully-managed service In relation to the last year I have been using them I honestly feel that I have actually done more work than them which is strange as I cannot fathom how each and every member of staff can actually make mistakes on every simple task they are asked to do My suspicion is that it may be a deliberate ploy as I do not know how they spend their time although once when I called I was told that they were playing football in the office this could possibly be the reason but surely even the fittest of them couldn t be playing throughout their whole opening hours Perhaps Sir Gareth could send some scouts down to Croydon to have a look I was hoping the new incoming manager would improve things Unfortunately this is not the case He is either covering for the incompetence of the staff he inherited or he is of the same calibre as the rest of his team It is difficult to say which but I believe he has had sufficient time to make up for previous layers of incompetence instead of which he continues to add more The point is if he can t remedy the ingrained lack of professionalism does it matter who is to blame Either way things have not improved over the previous manager who as it stands was even worse This may change though Do not use Oaks You have been warned I would like to suggest other estate agents but as mentioned at the beginning in my experience they are all as bad as each other What I can suggest is always haggle and reduce the rates that they want to charge not a particularly British thing to do but when you actually consider the work that they actually do and the work that you are forced to do to compensate for their failures you will realise you have still heavily over-paid them however much you manage to haggle it down to Also never use their own contractors build a list of trusted ones you can rely on and give this to the estate agents to use or you will be liable for extortionate charges obviously after the event so you have to fight for an explanation refund I am unsure whether Oaks do this but it is common knowledge that the contractors estate agents use charge larger fees due to having to pay them commission With this information you can be the judge of whether you would believe estate agents have the best interests of their paying clients at heart Oaks like other estate agents in my experience do their very best to hook landlords and tenants and when you have signed the contract it appears that they do not believe that they can be held accountable for their actions believe me when I say even the initial viewing period was not without hiccups so perhaps this is partly my fault however do remember the agents in charge of viewings are only salespeople Please be careful who you use I expect a response from Oaks trying to state that the issues were enter excuse and blame the landlord and I that have misrepresented them I have not I have literally dozens of emails which they have sent from different members of staff stating they would do something failing to do so then finding a reason why they haven t done it A favourite of mine is oh I was just going to call you It really is laughable I like to think that I am an honest guy who when he pays for a professional service just wants to receive it I had hoped the ironically named fully-managed service would mean I could be hands-off Unfortunately this hasn t been the case There is a slim and currently very doubtful possibility that the new manager will turn things around and if this is the case I will amend my review Please refrain from holding your breath I could continue this review spoiler it wouldn t get any better but I won t I ve made my point and the only reason I am writing this is to protect any landlords who are contemplating using Oaks Do not use Oaks You have been warned Just in case you missed either of the previous warnings Good luck
Alexis
6731 reviews
N/A
6 months ago
Lies over Lies
Do not use them if you want to buy a property STAY AWAY I would recommend Mr Okafor or Mr Byrne to speak with their team and really define clear rules and teach them how to speak with people They don t have even the basics Save yourself time and money
James Proctor
6731 reviews
N/A
6 months ago
I had an awful experience buying a
I had an awful experience buying a house through Oaks We were lied to during the viewing about what was included in the sale And during the process of purchase we were continually lied to and inappropriately pressured and threatened that we would loose the property if we didn t provide documents by certain dates
Tilak Bhatia
6731 reviews
N/A
6 months ago
Avoid this estate agent at all cost
Avoid this estate agent as they are among the least competent in the industry Save your money and time by steering clear of them After being involved in a deal for three months we ultimately decided to withdraw The agents are unresponsive and conceal many anomalies of the houses Their primary aim seems to be putting sold signs in front of houses to secure their commissions Therefore please beware
Tessa
6731 reviews
N/A
6 months ago
Landlords stay away from this agency
If you are a landlord avoid these cowboys at all costs They will only place desperate people into your property They will change contracts to suit tenants and when you query why their tenancy agreement does not cover basic damage to property they ask you to pay their solicitors to put clauses into their contract something which all the other agencies cover They promise you the world until they advertise your property but then will give you lie after lie by getting 5 different people to email you this is just to try and confuse you They charge tenants extortionate fees although they cannot deliver in finding them a property to live in They put you in a positions where potential tenants who come to view the property beg you to either take them or ask the agents to return their money
KW
6731 reviews
N/A
6 months ago
I bought a house through Oaks in 2023
I bought a house through Oaks in 2023 initially they had done viewings of the houses I had liked the most and the agents I d dealt with were reliable in showing up for viewings However the process of buying showed how unethical the agency really is as I was bullied into using their lawyers and mortgage brokers to ensure I presented my offer in the best light all of which I am sure they earn additional commission from During the process the lawyer and mortgage broker treated me like a secondary client and always spoke to Oaks about developments first and were not nearly as responsive with me but the estate agents would then try to bully me to do things based on information they had from my lawyer or broker Equally they refused to put a standard price reduction request post survey to the buyers despite numerous issues being identified stating they would pull out if I even put it forward Overall buying through them was a horrific experience and I would never ever work with them again no matter what house they were selling and I would never hire them based on how unethical their practices are Everything they do is just on the grey side of illegal not enough to be truly illegal but certainly not ethical business practice at all
Solomon Olukoya
6731 reviews
N/A
6 months ago
I recently had the pleasure of staying
I recently had the pleasure of staying at Oaks Estate on Tylney Road and I can t praise this accommodation enough The property is beautifully maintained offering a perfect blend of comfort and style The rooms are spacious clean and equipped with all the modern amenities one could need One of the highlights of my stay was the sense of community The neighbours were incredibly friendly and welcoming creating a warm and inviting atmosphere It s rare to find such a supportive and kind neighbourhood and it truly enhanced my experience Overall Oaks Estate is a fantastic place to stay The combination of excellent accommodation and wonderful neighbours made my time here truly memorable I highly recommend Oaks Estate to anyone looking for a great place to live
Tracey
6731 reviews
N/A
6 months ago
I had a really good experience with
I had a really good experience with Oaks Jack was excellent in the lettings team whilst I rented it out offering full management for a competitive rate and Dane in the sales team helped me find a buyer and assisted with the sale I ve found them all to be very professional and have managed my property without any issues over the last 3 years