Oak Tree Energy – Oak Tree Energy operates as a not-for-profit organisation that places its customers at the heart of its core values. We pledge to help as many people as possible to increase their properties energy performance.
Based on authentic user experiences
Damian Maruscha-Owen
6734 reviews
N/A
8 months ago
Very shoddy workmanship and totally ignored us after damaging our home Would not touch this company with a barge pole Promised the world then ghosted us
Very shoddy workmanship promised the world before contract then installed plasterboards directly over wool insulation without battens on walls now the walls flex when you lean on them Skirtings fitted over carpets Told we would get like for like window sills and they covered our lovely wood sills with MDF Damaged our real wood floors Plastering very thin and very rough No aluminium corner edging used when plastered on corners Wall bowed like a banana where plasterboard was fitted badly Woodworking very badly done Left a mess everywhere Wish I had never said yes to this company setting foot inside my home In reply to Oaktree Energy s response they assured us from the very beginning that they would be the single point of contact for any issues what so ever however we were not told that multiple contractors would be assigned to the job and that we the vulnerable customers would need to chase any issues with them and not Oaktree We both know that all the phone calls and emails to Oaktree energy went without replies and no attempt was made to liaise with the contractors by yourselves We were totally ghosted by Oaktree Energy Further reply At no point were we directed to your website and if what you say is correct why didn t you just reply to our many phone calls and emails and say as much If only you had replied to us as quick as you are here on a public forum we wouldn t have had so much to say
Gretta Elaine Marshall
6734 reviews
N/A
8 months ago
Great Redford
Have been trying to get a response from this Company since February They never call you back and still haven t told us who the appointed installer is Ring them weekly and they just stall you Very disappointing for our tenants Will be taking up with the County Council as they have Oaktree as a preferred company We now have an explanation regarding funding and a direct contact which is appreciated
Rhys Parry
6734 reviews
N/A
8 months ago
Oak Tree Energy experience
Had a great service from this company my house feels so much warmer The staff were friendly good communication and the job was done quick and professionally Highly recommend using this company
Zoe C
6734 reviews
N/A
8 months ago
Mrs J Underwood
Oaktree Tree Energy have been excellent from the moment we first discussed the potential benefits of installing cavity wall insulation through to the completion of the works Oak Tree Energy s staff have been friendly knowledgeable courteous and professional at all times They arrived for appointments on time and kept me updated throughout the process The works have been completed to a high standard I would have no hesitation in recommending Oak Tree Energy
Christine Vincent
6734 reviews
N/A
8 months ago
Thank you Oak Tree Energy
Mrs J Underwood Newport Gwent I had a lad at the door who explained clearly that it looks like I qualify for a grant on my home due to its proficiency and my council tax band It just sounded too good to be true but thought I would let the surveyor come out and would ask him a few more questions Two days later the surveyor turned up and had a quick look at my home He told me all the benefits of the insulation and how it was free Turns out I was paying a green levy which was pointed out to me on the bottom of one of my bills 4 days later the installers came and within 3-4 hours it was completed Nice and easy process with no money changing hands
Peter Stokes
6734 reviews
N/A
8 months ago
We had our loft insulation done back in November
Thank you Oak Tree Energy for introducing me to this amazing scheme and to have my home installed with cavity wall insulation It has made such a difference my home feels so much warmer heating is on less and no more condensation on the windows The staff at Oak Tree Energy have all been extremely helpful polite friendly I would highly recommend this company
Catherine
6734 reviews
N/A
8 months ago
Thank you to Oak Tree Energy
We had our loft insulation done back in November a gentleman came to our home he was very polite he explained what work he was going to carry out and he said it shouldn t take that long anyway up he went got the job done very quickly and what a good job he done as well also he was very clean and tidy well impressed
Elizabeth James
6734 reviews
N/A
8 months ago
From start to finish we were kept
Thank you to Oak Tree Energy for the works that have been carried out at my property I was struggling with the front of my property being cold and we can see a huge difference since the install of the cavity wall insulation I was sceptical about having it done but from start to finish the company put us at ease gave us plenty of information and nothing was too much trouble A smooth and seamless service from start to finish
Lucy Clack
6734 reviews
N/A
8 months ago
Highly Recommended
From start to finish we were kept informed of what was happening with our application Had a response back quickly to say the wok would go ahead Arranged and work completed promptly All staff very professional and answered all questions We do notice a difference in the evenings the temperature is now maintained once the heating goes off whereas prior to installation the downstairs would become cold Would definitely recommend this company
OQ TV
6734 reviews
N/A
8 months ago
Great experience with Oaktree
We had our doubts about having cavity wall insulation installed after listening to horror stories but I must say that we don t regret having it done in October From start to finish every person that came to us to do checks to the installation were polite friendly and knowledgeable we had a lot of questions You can definitely notice the difference in how warm the house gets in such a short amount of time and we ve hardly needed to put the heating on I m glad that we had a done and to have a 25 year warranty with it gives us peace of mind Thank you Oak Tree Highly recommended