Oaktreegardencentre Reviews

Competitively priced BBQ

Competitively priced BBQ delivered within 48 hours and even took our old one away

In the face of adversity the Oaktree shone through

I am a firm believer of judging the customer service of a company when things go wrong which will happen to the best of companies occasionally That is incidetally the only time I give reviews as it is easy to score well when things go fine Dan at Oakwood went out of his way to assist me recently after I had purchased a Napolean bbq grill in readiness for a family occasion the following weekend Although the item was believed to be in stock it as later found it wasn t due to what was identified as a bug in their new order processing system By this time it was past closing time and Dan said he would investigate first thing in the morning once his management were back in and he said he would ring at 10am on the Sunday 10am sharp he contacted me with some options and I selected the already built demo model that I had checked for assembly quality the previous day when I was comparing build quality between brands and ranges Although they don t deliver on Sundays Dan made an exception in our case even though I lived an hour away and I wasnt a regular customer this was my first purchase The evening before Dave the warehouse manager also spoke to me to explain and apologised for the inconvenience By noon on the Sunday I had received delivery of the bbq by Zohaib and Umair who were not only polite and couteous they sited the bbq in the garden for us having had to carry a very heavy bbq over a deep gemravel drive They also checked my gas cylinders and showed me how to test them when low All in all they went out of their way to ensure customer satisfaction and I really appreciated that Thanks again Oaktree team you have a new loyal customer as that had been my first visit to Oaktree I found your personal touch to be far superior to other larger garden centres with similar ranges in the vacinity Thanks Alan

Good service and price

Good service and price They held stock and were able to deliver a few days after ordering on line

A great company to deal with

A great company to deal with I ordered garden furniture Wednesday night and it arrived Friday lunchtime Brilliant

Excellent experience

Excellent customer service from both Katie and Dan and the Kettler parasol purchased was very good quality and fairly priced by Oaktree

Very friendly took time in taking

Very friendly took time in taking furniture into my Gazebo Excellent service from ordering to delivery Thank you

Really good company to order from

Really good company to order from Fast with great communication They fixed an issue I had very quickly and I will order from them again based on how they handled things Thanks again for your help

Brilliant from start to finish

Brilliant from start to finish Great price and amazing customer service Wouldn t hesitate to buy from again