Obrien Reviews

Don t waste your time

Failed to show up for a quote not once but twice Then never received a call back Very frustrating when we had taken time off work to be home and they didn t show up twice Job was an urgent safety issue Shockingly bad operations and customer service

Terrible customer service

I had a windscreen replaced back in January 2024 technician scratched a trim trim was eventually replaced but was stuffed around after it was booked in on a certain day having waited around all day no show so I contacted the manager and waited days for them to respond was told the technician that was going to do the job abruptly didn t show up for work so eventually new technician came and did the trim but a plastic cover button was broken in the fitting and was too be replaced one was apparently posted to me but I never saw it was then told can I come and get it myself from Morley which would have been close to 50km round trip for me this was over 2 months ago I rang head office 5 days ago and was told a manager would contact me and surprise surprise nothing just disgraceful way to treat customers nearly nine months to finish a job would never deal with O briens again

Be very careful what you are getting rude and refused to take any responsibility

Had my windscreen replaced at Windscreen s O Brien in Muswellbrook No issues with the windscreen so far but they offered an additional service of replacing the cabin air filter and my windscreen wipers Rather than just replacing the rubbers on my wipers they removed the whole genuine Toyota windscreen wipers and threw them in the bin When I asked for them back when I realised what they had done they said their bin had been emptied and they were gone The Manager Richard was rude and blamed me for what they did He refused to replace them I asked for information to be able to make a complaint and he said it will just come back to him for a response and he won t be changing his mind Be very careful if you are offered this service and be clear about what they intend to do Not recommended

Only required comparison phone quote

Wanted a phone quote only for sliding door glass replacement Had measurements Person wanted my full name address had already given suburb phone number I asked why they needed all this information when all I wanted at this stage was a quote I hadn t said I d book it in with them kept stipulating at this stage I only wanted a quote that 2 previous companies hadn t wanted all my personal information at this point in time Person kept telling me it s their policy Seems like a lot of unnecessary personal information required by them for a comparison quote Needless to say I didn t waste any more of his time

Emergency repair to secure a property

Emergency repair to secure a property Installer turns up at 3pm agrees to repair then disappears without fixing anything Call centre calls apparently he knocked off Fair enough I guess it s a Friday afternoon Has the hide to offer to rebook me as a midnight callout for a further 290 on top of the agreed price Are you kidding Is there anyone even running this business who understands basic customer service Won t ever be calling O Brien again

Very Disappointed

Very Disappointed Poor Workmanship and Terrible Follow-Up ServiceI recently had my windscreen replaced by this company and I m extremely disappointed with the entire experience From the moment the job was done there were multiple issues that should never have been overlooked by professionals Firstly the trims around the windscreen were not put back on properly My dash cam was not reinstalled in its original position which is something they should have handled with care Worse still the dashboard was not even cleaned before fitting the new windscreen a basic step you d expect to be done as part of the job To top it off the speaker in the pillar was not reconnected leaving me with a partially working audio system I contacted them numerous times asking for someone to come back and fix the issues They booked a time but never showed up not even a courtesy call to let me know or to rebook This has happened more than once The lack of communication and follow-through is just unacceptable I expected a much higher standard of service and I honestly cannot recommend them based on my experience If you re looking for a windscreen replacement I d suggest going elsewhere unless you want to deal with careless workmanship and non-existent customer service

Good experience

LYN Good service

Had my first experience with O Brien

Had my first experience with O Brien Auto Glass at their newest depot in Hoppers Crossing today Hats off to the team especially the manager who was extremely helpful and they did a great job in less than the time they said - highly recommend this company for your windscreen chips