Ocracing Reviews

Exceptional Customer Support They Truly Go Above and Beyond

I recently had an excellent experience with this company and wanted to share it I initially purchased the WindSim PRO wind simulator for my VR setup but desired a much stronger wind sensation I decided to upgrade the fans myself a DIY project using 4x Bgears b-Blaster fans and a stronger power supply Unfortunately my lack of technical knowledge led to overloading the control box causing it to burn out Totally my fault After explaining the situation to customer support I was incredibly impressed by their professionalism and patience They responded with an extremely detailed explanation of what went wrong turns out my fans drew far more current 8A than the control box and power supply could handle They clarified the power supply s limitations and the risks involved helping me better understand where I went wrong What really blew me away though was their solution Instead of leaving me to figure it out they offered to custom-build a reinforced control box capable of safely handling my upgraded fans They even postponed shipping to ensure the product would meet my needs perfectly Their communication was fantastic throughout transparent educational and friendly I genuinely felt they cared about my setup and safety Enthusiasts like me sometimes push boundaries without understanding the risks and their expert guidance saved me from more costly mistakes and potential hazards This level of customer support is rare these days and I can t recommend them enough If you re considering their products or have unique requirements rest assured they ll go above and beyond to help Thank you to the team for their patience technical expertise and incredible support