Octo24 Reviews

No device No money

I ordered an audio player device for what i ve paid 400 20 in shipping costs The delivery time was 1-2 working days 3 days after the order i received a shipping confirmation from the seller which stated that in 1 day I would receive the delivery 6 days after the original order the tracking number from the transport company shows that the order has never been collected from the seller The seller gives no information I already paid I have no device I ve lost my money

Avoid at all costs

Avoid at all costs this company does not honor the warranty claims and provides a terrible customer service for RMAs After contacting ASUS and concluding a motherboard had an issue that warranted a RMA request I have sent the motherboard in for repair and it was returned without any work done on it Until here I can fully understand it s ASUS and not Octo24 s responsibility but what follows is Upon requesting the return I had informed the company of a change in address since the moment I had purchased the board in a different country 4-5 weeks after sending the motherboard for repair without any notice from the company I received an alert from the post office that a parcel from octo24 had been sent to my previous address where another tenant lived I contacted Octo24 to try to rectify the issue but they only told me I would have to wait even longer for the parcel to be returned When I questioned what would happen if the package was delivered to the person living at my previous address they just stopped replying to me Surprise surprise this is exactly what happened With no support from Octo24 I had to contact the person and at own cost and time and after inconveniencing the other person I managed to retrieve the motherboard After many weeks of having sent it for repair I opened the motherboard and found out it s still defective I contacted Octo24 but I have been ghosted and received no reply I will raise a complaint with the consumer protection authorities against this company it is a scammer company that doesn t honor product warranty and doesn t give you any support if things go wrong Avoid at all costs it s not worth any potential savings as you will be left holding paper weights if anything goes wrong with your products

Great service

Asked them if they deliver to Ireland Ireland wasn t listed received reply next morning and was able to order CPU Was delivered from Germany in 4 days

All went well

I was a bit worried to buy from Octo because of bad reviews I read after having placed my order But there were no problems at all Goods arrived in less than a week and products according to order All is great and prices cheaper than I could find anywhere else Will buy again