Octoparse Reviews

Have to install software and doesn t

Have to install software and doesn t work in the end Most predefined scrappers ask you to pay 90 month upfront even tough they probably don t work

Refused to give me refund

Typically services of this nature send notifications regarding payments and such I decided to give their 14-day trial a shot and provided my card details However despite not using the service I discovered by chance through my PayPal account that they had been charging me for months Concerned I reached out to their support team and requested a refund for all the charges incurred during these months of non-usage After signing up and testing the service for a single day I found it unhelpful for my recruitment scraping needs and updates from our clients websites Consequently I ceased using it deleted it from my laptop and completely forgot about it Unfortunately they declined to refund my money It s important to be cautious and avoid signing up for a 14-day trial or if you do make sure to cancel immediately I have never encountered issues like this before as most companies understand when customers unintentionally forget to remove their card details and haven t utilized the service Usually they are willing to provide refunds even after a few months In short I recommend steering clear of this particular service

I tried multiple templates for scraping

I tried multiple templates for scraping Google Maps The scraping process was slow and required manual management And it s too expensive

the programs are written in chinese-

the programs are written in chinese- the reviews are fake- they dont return the funs and Paypal is closing their account but they keep on opening new ones with new email address CHINESE SCAM

unreasonable fees and poor customer service Do NOT recommend

even though Octoparse is listed as a free tool for web scraping their tutorials are tailored to specific issues and overly simple that you cant apply to different forms of websites Also the customer service quality is very poor If you ask for help or guidance they intentionally tell you I m afraid I can t give you a free live tutorial The cost of a live tutorial is 250 per hour And it sounds like Octoparse isn t suitable for you I d suggest you look for something else Unfortunately their services cannot be tailored to different needs and if you stumble across any problem which is very likely they leave you with the option of you either leave or pay 250 which is extremely unreasonable for students like me Do better Octoparse Do not recommend go save your time with another software

Refund policy is lacks speed and transparency

Good grief I requested a refund within their 5-day window after finding a different program that met my needs It took 3 emails back and forth to get a refund Each time they asked me to give them the reason for the request Not sure why they needed it in writing more than once And they also took out a processing fee It was disappointing and time-consuming Usually 5-day risk-free trials don t require so much gymnastics

Impossible to Refund One of the Worst Software

First they will make your refund almost impossible to get if you pay through paypal they refund you very small amount to make paypal detects that you already got refunded I mean what kind of software cost this much per monthSecond I have use their software they ONLY can extract website with consistent amount of div but most data heavy website is an ugly ones So it is very useless software Im still unable to extract good data from the government so with that prices better not

Software was ok refund policy should be illegal

Software was ok not amazing Be aware cancelling via their site doesn t always cancel so you end up getting charged and then they don t want to refund the first month These terms are unfair and getting a refund is hard Currently going via PayPal to try and resolve