Octopus Reviews

Really kind and understanding service

Really kind and understanding service received today Had an issue with my direct debit but Tom-P was considerate and took time to hear me out and provided a solution that was wonderful I have had a very positive experience and would recommend

Super fast customer service on emails

Super fast customer service on emails Thank you Angela Very useable app Clear explanation of charges and good regular but not annoying communication about price changes bills and promotions

Great customer service

Really happy with the people I spoke to at Octopus specifically Neko My issue was resolved very quickly and Neko provided a lot of useful information regarding the issues I was facing I really appreciate the help and will be sticking with octopus because of the fantastic customer service -

The advisor I spoke to was excellent-

The advisor I spoke to was excellent- she listened carefully was extremely helpful and competent I am so pleased my neighbour advised me to use Octopus Thank you

Problem with smart meter

The gentleman I spoke to hamzah was very helpful He told me what I should do along with the help from octopus to rectify my problem He explained everything in deatail he couldn t have done enough He was also very polite

Octopus was very helpful when I moved

Octopus was very helpful when I moved in Even when I requested for a refund they replied immediately I wish the place I transferred in has the same service like Octopus

Answered my questions and sorted an appointment for fillting of a smart meter

Organised an appontment and answered my questions did speak very quickly so maybe slow down a bit Phoned back later and sorted everything Thank you Nathan

Such an easy process

Clear information and willing to help All questions answered quickly and professionally Very easy process to sign up and switch providers

Query about a refund

Spoke to Lesley H Team Y about a problem with a refund from my account She was very helpful polite and quickly identified and resolved the problem

Amazing customer service from Zak

I spoke to Zak today to switch over my gas and electric to octopus and I can t begin to explain how helpful he was Genuinely an amazing person for the job and so easy to speak too Honestly amazing Thank you