Octopus Reviews

Excellent and efficient service by Thomas

Excellent and efficient service by Thomas Thanks a lot for helping me out and setting us up this with Octopus morning

Teej was very helpful answered all my

Teej was very helpful answered all my questions and helped at every hurdle A good switch happy with the out come so far with the service Must say I did email two days ago and still didn t hear back from this route but calling up Monday worked a treat

House move query

Was able to discus my question quickly and without fuss The chap was very helpful indeed and was able to bring my house move details up with all details correct and up to date

Spoke to Nathan today about our smart

Spoke to Nathan today about our smart meter he was very helpful and pleasant to talk to He explained himself very well which was easy to understand

Christina renewed my faith in Octopus

I have to say that my call with Christina couldn t have gone any better She was very professional and patient listened to me and also investigated my concerns before proceeding to providing a more than satisfactory resolution Before speaking with with Christina I had spoken with 4 other representatives who had had not acted on my queries nor get back to me with necessary feedbacks however Christina was able to resolve all issues in one single call whilst providing great reassurance

She was just splendid

She was just splendid simplified the experience as it should be Guided me really well with the whole refund initiation process

Kiegan was immensely helpful

Kiegan was immensely helpful in clarifying why I had been charged a random amount dating back to 1st July 2023 which had caused me a bit of distress He apologised for this occurrence and happily refunded the amount and adjusted my direct debit so my account will clear to zero upon my scheduled variable bill amount being taken

Staff are down to earth

Staff are down to earth easy to understand and helpful Wait time wasn t too long Just switched so can only comment on my experience on the phone today

Marko was extremely helpful

Marko was extremely helpful and sorted out my query without any fuss This was done quickly and efficiently with an email followed up straight away

Spoke with ROBYN

Spoke with ROBYN sorted ALL my issues out in 1 phone call explained what tariff I can and can t have The process so happy can now charge my car night for around 9ppkw She made everything simple and emailed me further offers I can join Thank youMartin