Reviews
3.57
5-star
42.86%
4-star
14.29%
3-star
14.29%
2-star
14.29%
1-star
14.29%
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Reviews are labeled verified when a company automatically invites people to write a review using Trustpilot’s supported invitation methods.
Rish
N/A
1 year ago
Really kind and understanding service
Really kind and understanding service received today Had an issue with my direct debit but Tom-P was considerate and took time to hear me out and provided a solution that was wonderful I have had a very positive experience and would recommend
Esther A
N/A
1 year ago
Super fast customer service on emails
Super fast customer service on emails Thank you Angela Very useable app Clear explanation of charges and good regular but not annoying communication about price changes bills and promotions
Em
N/A
1 year ago
Great customer service
Really happy with the people I spoke to at Octopus specifically Neko My issue was resolved very quickly and Neko provided a lot of useful information regarding the issues I was facing I really appreciate the help and will be sticking with octopus because of the fantastic customer service -
Hannah R
N/A
1 year ago
The advisor I spoke to was excellent-
The advisor I spoke to was excellent- she listened carefully was extremely helpful and competent I am so pleased my neighbour advised me to use Octopus Thank you
Mrs r eastleigh
N/A
1 year ago
Problem with smart meter
The gentleman I spoke to hamzah was very helpful He told me what I should do along with the help from octopus to rectify my problem He explained everything in deatail he couldn t have done enough He was also very polite
Rachelle Ngiyan Sumedca
N/A
1 year ago
Octopus was very helpful when I moved
Octopus was very helpful when I moved in Even when I requested for a refund they replied immediately I wish the place I transferred in has the same service like Octopus
Sue Love
N/A
1 year ago
Answered my questions and sorted an appointment for fillting of a smart meter
Organised an appontment and answered my questions did speak very quickly so maybe slow down a bit Phoned back later and sorted everything Thank you Nathan
Nadia Shannon
N/A
1 year ago
Such an easy process
Clear information and willing to help All questions answered quickly and professionally Very easy process to sign up and switch providers
Adrian
N/A
1 year ago
Query about a refund
Spoke to Lesley H Team Y about a problem with a refund from my account She was very helpful polite and quickly identified and resolved the problem
Elliehope
N/A
1 year ago
Amazing customer service from Zak
I spoke to Zak today to switch over my gas and electric to octopus and I can t begin to explain how helpful he was Genuinely an amazing person for the job and so easy to speak too Honestly amazing Thank you
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