Octopus Reviews

Really kind and understanding service

Really kind and understanding service received today Had an issue with my direct debit but Tom-P was considerate and took time to hear me out and provided a solution that was wonderful I have had a very positive experience and would recommend

Super fast customer service on emails

Super fast customer service on emails Thank you Angela Very useable app Clear explanation of charges and good regular but not annoying communication about price changes bills and promotions

Great customer service

Really happy with the people I spoke to at Octopus specifically Neko My issue was resolved very quickly and Neko provided a lot of useful information regarding the issues I was facing I really appreciate the help and will be sticking with octopus because of the fantastic customer service -

The advisor I spoke to was excellent-

The advisor I spoke to was excellent- she listened carefully was extremely helpful and competent I am so pleased my neighbour advised me to use Octopus Thank you

Problem with smart meter

The gentleman I spoke to hamzah was very helpful He told me what I should do along with the help from octopus to rectify my problem He explained everything in deatail he couldn t have done enough He was also very polite

Octopus was very helpful when I moved

Octopus was very helpful when I moved in Even when I requested for a refund they replied immediately I wish the place I transferred in has the same service like Octopus

Answered my questions and sorted an appointment for fillting of a smart meter

Organised an appontment and answered my questions did speak very quickly so maybe slow down a bit Phoned back later and sorted everything Thank you Nathan

Such an easy process

Clear information and willing to help All questions answered quickly and professionally Very easy process to sign up and switch providers

Query about a refund

Spoke to Lesley H Team Y about a problem with a refund from my account She was very helpful polite and quickly identified and resolved the problem

Amazing customer service from Zak

I spoke to Zak today to switch over my gas and electric to octopus and I can t begin to explain how helpful he was Genuinely an amazing person for the job and so easy to speak too Honestly amazing Thank you

Spoke with ROBYN

Spoke with ROBYN sorted ALL my issues out in 1 phone call explained what tariff I can and can t have The process so happy can now charge my car night for around 9ppkw She made everything simple and emailed me further offers I can join Thank youMartin

Marko was extremely helpful

Marko was extremely helpful and sorted out my query without any fuss This was done quickly and efficiently with an email followed up straight away

Staff are down to earth

Staff are down to earth easy to understand and helpful Wait time wasn t too long Just switched so can only comment on my experience on the phone today

Kiegan was immensely helpful

Kiegan was immensely helpful in clarifying why I had been charged a random amount dating back to 1st July 2023 which had caused me a bit of distress He apologised for this occurrence and happily refunded the amount and adjusted my direct debit so my account will clear to zero upon my scheduled variable bill amount being taken

She was just splendid

She was just splendid simplified the experience as it should be Guided me really well with the whole refund initiation process

Christina renewed my faith in Octopus

I have to say that my call with Christina couldn t have gone any better She was very professional and patient listened to me and also investigated my concerns before proceeding to providing a more than satisfactory resolution Before speaking with with Christina I had spoken with 4 other representatives who had had not acted on my queries nor get back to me with necessary feedbacks however Christina was able to resolve all issues in one single call whilst providing great reassurance

Spoke to Nathan today about our smart

Spoke to Nathan today about our smart meter he was very helpful and pleasant to talk to He explained himself very well which was easy to understand

House move query

Was able to discus my question quickly and without fuss The chap was very helpful indeed and was able to bring my house move details up with all details correct and up to date

Teej was very helpful answered all my

Teej was very helpful answered all my questions and helped at every hurdle A good switch happy with the out come so far with the service Must say I did email two days ago and still didn t hear back from this route but calling up Monday worked a treat

Excellent and efficient service by Thomas

Excellent and efficient service by Thomas Thanks a lot for helping me out and setting us up this with Octopus morning