Octopus Reviews

Octopus Energy: The only Which? recommended energy supplier

octopus.energy
3.57
140 reviews
Great Rating
Based on 140 user experiences

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Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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AI Review Summary Based on 140 reviews

Customers praise Octopus for responsive, helpful, and efficient customer service, with quick email support and effective problem resolution from knowledgeable advisors. Many long-term customers express satisfaction and recommend the company overall. However, recurring issues include faulty or uninstalled smart meters, delayed or missing installations, poor communication, and billing or tariff change difficulties. Some customers report frustration with prolonged unresolved technical and administrative problems.

What customers love
  • Knowledgeable advisors
  • Efficient switching
Common concerns
  • Faulty smart meters
  • Installation delays
  • Billing issues
  • Tariff difficulties

Last updated 3 months ago

A

Excellent and efficient service by Thomas

Excellent and efficient service by Thomas Thanks a lot for helping me out and setting us up this with Octopus morning
L

Teej was very helpful answered all my

Teej was very helpful answered all my questions and helped at every hurdle A good switch happy with the out come so far with the service Must say I did email two days ago and still didn t hear back from this route but calling up Monday worked a treat
M

House move query

Was able to discus my question quickly and without fuss The chap was very helpful indeed and was able to bring my house move details up with all details correct and up to date
M

Spoke to Nathan today about our smart

Spoke to Nathan today about our smart meter he was very helpful and pleasant to talk to He explained himself very well which was easy to understand
J

Christina renewed my faith in Octopus

I have to say that my call with Christina couldn t have gone any better She was very professional and patient listened to me and also investigated my concerns before proceeding to providing a more than satisfactory resolution Before speaking with with Christina I had spoken with 4 other representatives who had had not acted on my queries nor get back to me with necessary feedbacks however Christina was able to resolve all issues in one single call whilst providing great reassurance
G

She was just splendid

She was just splendid simplified the experience as it should be Guided me really well with the whole refund initiation process
M

Kiegan was immensely helpful

Kiegan was immensely helpful in clarifying why I had been charged a random amount dating back to 1st July 2023 which had caused me a bit of distress He apologised for this occurrence and happily refunded the amount and adjusted my direct debit so my account will clear to zero upon my scheduled variable bill amount being taken
K

Staff are down to earth

Staff are down to earth easy to understand and helpful Wait time wasn t too long Just switched so can only comment on my experience on the phone today
M

Marko was extremely helpful

Marko was extremely helpful and sorted out my query without any fuss This was done quickly and efficiently with an email followed up straight away
M

Spoke with ROBYN

Spoke with ROBYN sorted ALL my issues out in 1 phone call explained what tariff I can and can t have The process so happy can now charge my car night for around 9ppkw She made everything simple and emailed me further offers I can join Thank youMartin

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