Excellent and efficient service by Thomas
Excellent and efficient service by Thomas Thanks a lot for helping me out and setting us up this with Octopus morning
Leanne Campbell
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Teej was very helpful answered all my
Teej was very helpful answered all my questions and helped at every hurdle A good switch happy with the out come so far with the service Must say I did email two days ago and still didn t hear back from this route but calling up Monday worked a treat
Mark Layfield
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House move query
Was able to discus my question quickly and without fuss The chap was very helpful indeed and was able to bring my house move details up with all details correct and up to date
Mr White
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Spoke to Nathan today about our smart
Spoke to Nathan today about our smart meter he was very helpful and pleasant to talk to He explained himself very well which was easy to understand
Jim
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Christina renewed my faith in Octopus
I have to say that my call with Christina couldn t have gone any better She was very professional and patient listened to me and also investigated my concerns before proceeding to providing a more than satisfactory resolution Before speaking with with Christina I had spoken with 4 other representatives who had had not acted on my queries nor get back to me with necessary feedbacks however Christina was able to resolve all issues in one single call whilst providing great reassurance
Gokul
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She was just splendid
She was just splendid simplified the experience as it should be Guided me really well with the whole refund initiation process
Miss Judd
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Kiegan was immensely helpful
Kiegan was immensely helpful in clarifying why I had been charged a random amount dating back to 1st July 2023 which had caused me a bit of distress He apologised for this occurrence and happily refunded the amount and adjusted my direct debit so my account will clear to zero upon my scheduled variable bill amount being taken
Kevin Gregory
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Staff are down to earth
Staff are down to earth easy to understand and helpful Wait time wasn t too long Just switched so can only comment on my experience on the phone today
m wallace
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Marko was extremely helpful
Marko was extremely helpful and sorted out my query without any fuss This was done quickly and efficiently with an email followed up straight away
Martin McEvoy
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Spoke with ROBYN
Spoke with ROBYN sorted ALL my issues out in 1 phone call explained what tariff I can and can t have The process so happy can now charge my car night for around 9ppkw She made everything simple and emailed me further offers I can join Thank youMartin
