Oempartsonline Reviews

i ordered 5 pcs but received 1 pce

i ordered 5 pcs but received 1 pce I tried to contact several times but no reply

WORST EXPERIENCE EVER

DO NOT ORDER ANYTHING FROM THIS COMPANY - OEM PARTS ONLINE which is actually AUTO NATION PARTS They are clearly a third party that works with dealerships to manage online orders The website went down when I was doing my order and messed up the order for a 2023 Land Rover Defender wheel cover for a white black defender I was choosing black but glitched and added a silver one We didn t learn this until we received it 1 10 2025 and had ordered it originally on 12 18 2024 Their shipping costs say estimate and NEVER stay the same My cost estimate said 131 38 and then I received an email saying the shipping cost is now 301 38 for two items and this is 2-day shipping from California to Washington They come back with higher costs because they plug in the manufacturers box dimensions of the boxes the parts come in which increases the costs with fed ex We received the tire cover and it was the wrong color When we called to let them know we had the wrong color and spoke to the manager Michael on Friday 1 10 25 he said he would make it right A follow up call on Tuesday 1 14 25 provided the following options which were all less than desirable or even make sense 1 Pay to ship it back They will refund the cost of the part minus a 15 restocking fee despite me entering my VIN number when I placed the order and then I can place a new order for the black one and pay shipping fees for that one too My refund will take 5-15 days 2 Pay to send it back get a refund minus the restocking fee Wait until they check the integrity of the return and provide the refund approx 5-15 days Then place a new order after I receive the refund 3 Suggested that I paint this silver one black We decided to sell the tire cover ourselves and will order the black wheel cover from another company that we have done business with in the past and has delivered exceptional customer service either local Land Rover dealer or Lucky8 Worst customer service experience ever

do not buy from this group

do not buy from this group The asked for my VIN for proper fit I spent 100 s only to find out from the dealer that it will not work with my RAV 4 I cannot return it even though it was a part sold to me in error Thier fault with their VIN DATA another part that went along with it from a competitor was retuned without any issue

NO COMMUNICATION

No communication from them at all I spent 300 on Toyota parts across 2 orders One order was canceled with no reason given the other didn t ship or list any sort of ETA or availability No response to my emails No other way to contact them I didn t even receive order confirmation emails I would absolutely never buy from them again I will probably have to charge this back as I ve already repurchased everything from a reputable source

DON T BUY FROM THESE FOLKS

I purchased parts from this website my Visa was billed but the parts were never delivered It is a total scam website

amount was deducted from my card but the website showed an error

I bought some items worth up to 60 The amount was deducted from my card but the website showed an error the order wasn t created and no one is responding They only have a contact form through which you can send a message but I don t think anyone will reply I also haven t received a refund for the payment I advise everyone not to use this website

sent a wheel bearing branded NSK on the

sent a wheel bearing branded NSK on the engravings on steel inside a bag with a honda sticker and charged me twice the price of the NSK bearing you can find same beading for your honda in amazon or in rockauto for less than half the price 125 Vs 55 usd