Oktotravelinsurance Reviews

Purchased an OK TO TRAVEL INSURANCE

Purchased an OK TO TRAVEL INSURANCE POLICY from AllClear Travel Insurance - while we were away on holiday my wife hurt her back and required urgent medical treatment we submitted a claim form after we came back to TIFgroup the claim handlers and received 500 despite rejecting this sum - the cost of her treatment discounted by the hospital was 8300 we were told they would reconsider if we supplied a letter from the Doctor saying the treatment was urgent and an emergency we emailed this to the claims handler on the 6th September despite numerous complaints to them they tell us how sorry they are someone will contact us someone has contacted us someone is looking into it but no answer to our claim so it looks like the next step is the Financial Ombudsman Service IF YOU ARE THINKING ABOUT BUYING TRAVEL INSURANCE I WOULD RECOMMEND YOU AVOID ANY OF THESE COMPANIES IF YOU MAKE A CLAIM THEY ARE A NIGHTMAREUpdate 24 9 19 Now saying after 18 days the Surgeons letter wasn t sufficient and there 2 doctors know better - they know how to drag their heels - 9 10 19 we have complained to OK Travel Insurance we have complained to AllClear travel the broker and to TIFgroup the claim handlers and they are all very sorry to hear about the problems and someone will be in touch and they do get in touch but take an age to respond and basically are no help at all - avoid as you may be as sorry as us if you need to claim

Absolutely dreadful

Absolutely dreadful I had an infection abroad and had to have hospital treatment When I claimed for the cost of this it appeared the company was purposefully obstructive not giving me the relevant information not answering emails not anweringmy questions giving conflicting instructions and explanations by phone and emails etc etc It dragged on and on and on which added to the stress of being unwell If I had not been so determined I am sure they would not have paid the hospital bill and this only many months later As it was I eventually waived the costs for all subsequent GP visits and examinations because I could not cope any more I can only say that I would never ever recommend this company quite the opposite actually I have actually kept all their emails

AVOID

OK To Travel are insured by different insurance companies so if you want to make a claim you will be dealing with different companies If you are insured by EUROINS AD a Bulgarian company you will encounter a third party named GR Response who have an appalling reputation and if you look on the internet you shall see reviews with the lowest rating of 1 and comments that scare away a rabid wild dog Avoid OK To Travel are merely a front company insured by different companies Beware

AVOID any company that uses GR Response

AVOID any company that uses GR Response as claims company GR Response have atrocious reviews and any company that uses them should be avoided You can source GR Response reviews through Trustpilot

Great product great service and a reasonable price

Great product great service and a reasonable price

My application went very well and

My application went very well and without fuss What more needs to be said

Excellent And informed live chat secures cover

Excellent live chat which offered the extra service I required with Individualized covering letter to appease the demands of the Covid fearful countries I must enter

Easy to do the man on phone was very

Easy to do the man on phone was very helpful Would 100 recommend them The deal what I got for my daughter and I was very good deal