Oliverpeoples Reviews

Horrible unprofessional customer

Horrible unprofessional customer service I cannot believe I need to write this Oliver Peoples sell some of the most expensive glasses on the market and are a major Worldwide brand Yet their customer service is beyond dreadful How can they let this side of their business damage their reputation I purchased some glasses which sadly did not suit me I sent them back and I have not been refunded I ve now had 5 emails from the Oliver Peoples customer service team and there will literally be ONE meaningless word in their email It s as if they are intentionally having some kind of weird joke at my expense Over the years I ve bought around 20 pairs of their glasses But NO MORE I will not be treated like this

Abysmal customer service - Do not order

This has been the worst experience I have ever had with ordering something online They never sent any confirmation and then sent it to the wrong address They then said it would be sent out again only to be sent to the same wrong address Now 2 weeks later their offices are not even open no one answers the phone DO NOT ORDER It s been an expensive nightmare

Bought this 600 limited edition gold

Bought this 600 limited edition gold plated prescription glasses The lenses itself were fine and the independent store did a great job The glasses itself though are of desastrous quality The rubbers on the end of the ear supports are showing inside rust the screws are loosening and the nosebridges are nowhere near rigid Even the screws connecting the nose piece to the 2 main components come loose like all the time The shop had to fix them with superglue I can t imagine 600 glasses to need superglue to even work properly The glasses squeek and constantly need tightening My previous pair of Oliver Peoples glasses broke at the frame which I thought was just an incident Now it s clear to me that it was due to horrible build quality even while being ridiculously overpriced Never again am I buying this brand

Terrible after-sales and warranty service

I bought a frame in June 2023 I had the prescriptions lenses fitted and I use them as reading glasses I always carry them in their case because they are beautiful delicate frame However one of the temples has always been a little loose but recently since December the lenses have been popping out I finally went to the shop where I bought it - they tightened screws and told me that one of the screws could not be tightened because the threading in the hole has worn out and there is nothing they can do I instead thought Surely that is a manufacturing issue I contacted customer services and its been back and forth - quite a nightmare I am now using a pair of spectacles that I have owned for at least four years with no problems while I send back the frame for them to verify and replace All the while ideally I should have been able to walk into a shop close to me and have it resolved They are expensive and terrible after-sales and warranty policies I will not recommend them as a company

DO NOT BUY

DO NOT BUY I bought a pair of titanium frames to use as reading glasses that were guaranteed as being nickel free With only sporadic wear the outer layer of the frames wore off and I developed a serious reaction to the frames The frames were expensive and I only bought them because I was told they were nickel free After contacting their customer service they admitted the frames do contain nickel but they refused to give me a refund

Waiting for my money

Returned the goods within the 14 days revocation After several weeks and several email to the customer service without answer I still have not received back my payment via Paypal Handed everything over now to my lawyer to make sure the refund is happening Cost will go to Luxottica Never again

Ordered online

Ordered online sent prescription same day a few days later revived an email saying they had not received my prescription so sent again and had nothing back Emailed 3 times over the next week with no response Telephoned and gave up after sitting on hold for 45 mins After almost 3 weeks and no contact from the company my money for the glasses arrived back in my account with no response or explanation Went 3 weeks without glasses and the money tied up Waste of time buy somthing else without the designer label Same quality for half the price

No one is working in customer service

No one is working in customer service Every time you call to actually speak to someone to make a return you wait for 45 minutes just to either be hung up on because the call is unanswered or sent automatically to the call questionnaire If you send an email you do not receive a reply within 2 business days or at all DO NOT PURCHASE FROM THEM It has been an ongoing nightmare

I cannot believe I m having to write a

I cannot believe I m having to write a bad review for a brand that I presumed would offer excellent customer service I purchased some sunglasses from the Oliver Peoples online website No receipt came through yet their marking emails do However the sunglasses arrived a few days later but I wasn t so keen on them But there was no paperwork in the packaging Nothing about returns no order number Literally nothing I then rang one of the London stores for some assistance even though I knew they wouldn t be able to help as I bought the sunglasses online But they did give me a concierge email address to write to So I ve written I did get a reply of sorts we ll look into it and get back to you if we need further information and that s it Another two weeks later nothing There s now no alternative Make contact with my credit card provider to get a refund