Oliviarocco Reviews

will never order from her again

ordered a few times off here and never had a problem but ordered a white bedspread it was appalling had all pulls and yellow stains on it looked like an old rag I emailed them and they told me to return it which I did over 10 days ago and still no refund they also deleted my review off there website I will never order off here again

Never received

Never received either items on both orders I placed got money back but lack of communication almost like they do not care about your custom

DO NOT BUY FROM OLIVIA ROCCO

Bought 4 bath sheets a few weeks ago quite thick and they seemed a good quality unpacked them and put them through a gentle wash as it s always advised to do so before use Noticed that 1 towels edging was coming away and fraying checked them all to find another 2 were the same My daughter took photo evidence for them Emailed customer service to inform them they said I can either have 40 off or return for a full refund I opted for a full refund to be sent They got back to me to say towels should be in the original package unwashed and unused These towels are 2 weeks old also a QR code to take to the post office A I m disabled that s why I shop online B I don t have a phone device that allows me to store QR codes I ve had to opt for the 40 off as I ve no other option I m really unhappy with their don t care less attitude Wish I had checked them out on trustpilot before purchasing UPDATE Only now after 18 months do I get a reply awful customer service

DO NOT SHOP HERE Poor quality no refund received for a returned item

Bath sheets deemed to be luxury really weren t very thin One was damaged had a tear in it clearly not checked before dispatched I emailed customer services and they agreed to issue a refund 2 months later and I have still not received a refund Very poor Do not shop here

I was going to place an order and then

I was going to place an order and then I read the returns policy - which is in direct contradiction to the consumer contract regulationswhich quite clearly state the following - 13 You should refund all monies received including the outbound deliverycost within 14 days of cancellation of the services contract or within 14 daysof receiving goods back If the consumer provides proof of return before youreceive the goods back you should refund within 14 days of receiving thatproof If the consumer chose to have the goods delivered by more expensivemeans than the cheapest standard delivery option offered you do not have torefund the full outbound delivery cost but only the cost of the standarddelivery option which the consumer could have chosen if the seller refuses to refund the standard outbound delivery charge I would suggest you report them to trading standards via Citizens advice and do a chargeback with your card provider to recoup the money

AWFUL AVOID REFUND PROCESS SHAMBOLIC

AWFUL AVOID Consumer beware - returned an item purchased from this company as wasn t of the quality I expected Their returns procedure uses a tracking number system which apparently if you don t also forward them a copy of your postage receipt in addition they wont refund you Never experienced this with any company before Three weeks later multiple emails which have most have been ignored I ve have had to contact Trading Standards to chase my refund shocking customer service

Money Taken False Pretences

I am absolutely appalled with this company I paid for an order I waited a long time so i emailed them to ask when should i expect to review my order i recurved no response so i emailed them again to ask for my money back this time they agreed i waited a week i received no money so i emailed again y they emailed me to day that refunds could take two weeks Good knows where it was coming from but I ve never had to wait to weeks for A refund let alone my money for good that we not sent

Do not order from them

Shocking Service I ordered bedding which arrived completely the wrong colour Returned 3 weeks later no refund They cannot be contacted by telephone Shocking service I am now speaking to Trading Standards