


Your Best Transformers Toys Source Shipped from UK Masterpiece 3rd Party - Omegalock
Based on authentic user experiences
CF
6730 reviews
N/A
7 months ago
Abysmal customer service
In 2022 I ordered three figures from OmegaLock and to briefly summarise The first was cancelled without any given explanation although the item was still available at an increased price After ordering it again at the new price it was delivered without issue The second arrived wedged in a box that was smaller than the item with very little padding around it Unsurprisingly the figure s box had been badly crushed in transit and even the insert was smashed to pieces OmegaLock s response to my complaint was to blame me for not telling them I was a box collector it s a 100 collectable obviously I expect the box to not be trashed and DPD for damaging it neglecting to take any responsibility themselves or offer any replacement or compensation As a consequence of this experience I requested my final pre order to be cancelled Whilst they did this rather than refund the deposit - as outlined in their own store policy - they issued a credit note to be used on a future order I contacted them to request a refund but received no response Even though their prices are good it seems hit-and-miss as to whether or not they ll actually honour your order or if it ll arrive in one piece But you can be sure that if there s a problem they will be sure to do nothing about it
BARBARA
6730 reviews
N/A
7 months ago
DISAPPOINTMENT FOR MY GRANDSON S BIRTHDAY
It started off well The transformer arrived promptly However on opening it was seen that it was broken I contacted the company and they resonded saying that the problem would be fixed I returned the item at my own expense recorded delivery so that I know that it was delivered on 27 July By 25 August I had heard nothing so wrote again No phone number -I ve heard NOTHING from them What a disappointment
SW Mike
6730 reviews
N/A
7 months ago
Defines Dodgy
Defines Dodgy Omegalock Genesis Toys TFSExpress of whatever name they are going under at that particular time are run out of a house in Stockton Upon Tees They sell a wide range of unlicensed and knock off fake items alongside some official imports at prices too good to be true If you happen to purchase one of these items from them and it has an issue good luck getting a refund or the promised replacement parts There is no phone number to contact them on there is no physical address to visit unless you fancy knocking on the door of a residential address and you can pretty much kiss goodbye to your money You will have better luck ordering from overseas as they will actually provide an aftersales service
Dragon Ranger
6730 reviews
N/A
7 months ago
Asked for a dent free box
Ordered a missing link Optimus prime I requested in the notes for a mint box example as it s a gift for an individual who has been seriously unwell through all of 2023 Item arrived in a pristine delivery box albeit a very flimsy box which wouldn t have protected anything the transformers box however has a dent on the side and front of the box which is plain straight unsightly The box is part of the item Looking at the reviews I see it s pointless contacting Omegalock I will be sharing my experience with all the transformers groups this year I feel sorry for my family member who I will be presenting this to it was meant to cheer him up Omegalock has seriously let us down Really disappointed with this company
emile cook
6730 reviews
N/A
7 months ago
I ve been a customer of around 10 years
I ve been a customer of around 10 years and recently I ve had an absolute nightmare with them Over the past few years their deliveries are always late Even when you pay for next day delivery and then complain when It shows up days later your basically told that there s nothing they can do In my last order they sent out the wrong package not the 1st time this has happened promising me that my actual package would be sent out as soo as i sent the wrong one back When I sent it back they informed me that I would have to wait for new stock to come in to have mine shipped out I really don t appreciate being lied to and if they can treat a customer that has spent hundreds of pounds with them like this then I will encourage people to spend their money on a more reliable source The customer service is appalling even when you do all the work to fix their mistakes
CHRISTOPHER FORD
6730 reviews
N/A
7 months ago
It s about time this company got a
It s about time this company got a review If you re a Transformers fan who lives in the UK and want those toys by NewAge or X-Transbots for example then look no further Absolutely brilliant service Toys are posted on day of purchase and arrive the next day All nicely packed too They use DPD to deliver your toys which is reassuring Their prices are excellent too I ve made several purchases from Omegalock now and they really are the best in my opinion Great little company
Chris Higham
6730 reviews
N/A
7 months ago
Best you seller of transformers
Bought quite a lot from omegalock Always respond to messages and ship the item very quickly and use dpd who have a good app to track
William B
6730 reviews
N/A
7 months ago
Excellent online shop
Excellent online shop Nice and easy pre-order process and quick delivery
Andrew Birch
6730 reviews
N/A
7 months ago
Great service for products hard to get in UK
Been using them a good few years now they get all the good pre-orders and service is great Price can be reasonable for UK stock or it can be equal to China store prices I m a member for 9 99 per year which is fab as I get 2 discount on all stock plus now you get 1 cashback too Postage went up recently to 7 50 but its DPD which isn t cheap but it s pretty much next day delivery I ve had faulty items which I ve returned to UK HQ and got replacement sent out I ve also had some missing parts previously which were replaced FOC A company I ll continue to use
Wouldn tyouliketoknow
6730 reviews
N/A
7 months ago
Good prices and quick delivery
Good prices and quick delivery I ve ordered 3 items from them now with no issues