Omlet | Remarkable pet products designed to bring you closer
Based on authentic user experiences
Darren
6731 reviews
N/A
11 months ago
Incomplete and Terrible Customer Service
Ordered A 1600 worth of product from Omlet back in the beginning of May this year with the intention of using the Eglu as designed with a connection kit to a bigger run in this case we got a 2 x 3 x 2 The initial delivery came without a few pieces so we couldn t complete the run No big it happens We waited They sent out some missing pieces so we could finish the run off We built this but there was no Connection Kit so we couldn t connect the Eglu from the outside it had to placed on the inside of the run taking up space within it We called and called it takes a LONG time to get through to anyone at Omlet and finally they said they would send it out asap 4 months later with many follow-up phone calls that they have ignored and we are still waiting for them to send the Connection Kit so our order is complete and the product can be used how it was advertised and intended Just last week when we spoke to you you said it should have been here already yep and that you would make sure it was here this week It s not Awful product delivery terrible customer service and no business ethics We d planned on sinking more money into this by expanding the size of the run but will never give Omlet another cent
Michael Budarick
6731 reviews
N/A
11 months ago
rubbish customer service
rubbish customer service
Tyler
6731 reviews
N/A
11 months ago
I ve had the worst experience in my
I ve had the worst experience in my life with Omlet they re incredible unresponsive by email Had to follow up 3 times to get a response back which was vague poor quality CANNOT RECOMMEND
Megan H
6731 reviews
N/A
11 months ago
Long delays and terrible customer service
Really wish I had read the reviews here prior to purchase Terrible customer service false information on website happy to take money for items not in stock WITHOUT advising that there is no stock and will be significant delays One phone call and two emails can t get past the same person who refuses to pass on my complaint to someone with more knowledge authority to handle it I have no idea if the product is any good as I still have not received it but I can t imagine it s good enough to offset the delay and poor customer service
lexie
6731 reviews
N/A
11 months ago
don t waste your time or money
Haven t actually purchased the eglu because I have been waiting for omlet to get back to me for months I currently have 6 automated emails from them in my inbox telling me your enquiry is important to us and we will get back to you within 2 business days I have also phoned and commented on their Facebook posts but I am yet to get a reply which is odd because I have over 1 400 of stuff I want to buy I m so glad I saw these reviews seems the product is almost as bad as the customer service
NICHOLAS
6731 reviews
N/A
11 months ago
I have experienced multiple product
I have experienced multiple product quality issues with the Omlet up The hutch does not fit together with the supplied parts The run is of very poor quality with plastic clips that are manufactured with a defect leading to stressed plastic that will clearly perish in the harsh Australian climate In addition the instructions are the worst that I have seen hardly legible illogical and incomplete Please don t make the mistake of buying this expensive to buy but cheaply made product The response below is complete BS and deliberately misleading In a seperate communication Omlet has admitted to the manufacturing fault on the clips yet below they claim they are sturdy Don t be misled by the fancy marketing and damage control on review sites
Steven Floyd
6731 reviews
N/A
11 months ago
Great products
Easy website with groovy animal enclosure
Margaret
6731 reviews
N/A
11 months ago
The process so far has been trouble free
Great products well made and designed
Nathan Acker
6731 reviews
N/A
11 months ago
Best auto doors
If purchased 3 of these auto doors and they are great
Cheryl Frusher
6731 reviews
N/A
11 months ago
Both my chooks and myself love the
Both my chooks and myself love the omlet Very easy to clean