Based on authentic user experiences
Joe Basart
6727 reviews
N/A
4 months ago
Not a good company
They act as if they are the one collecting your payments Read the fine print Support is no good hard to get anyone on the phone THEY WILL SEND YOU A 1099 AS IF YOUR THEIR SUBCONTRACTOR Every penny you give them in processing fees they count towards your revenue They are trash
Koo
6727 reviews
N/A
4 months ago
Cramped and Unhygienic
Every vehicle owned by the company is the same tiny van it is incredibly unhygienic to shove five patients into one I now also have a cold as the driver was ill and not wearing a mask The entire experience was cramped and triggered both my anxiety and aspergers leading to a panic attack once I reached the hospital I ended up taking a taxi home that day to avoid this company Patients other than myself also had trouble getting in out of the vehicle as they have no steps or mobility aids the person sat behind the driver also complained that her legs were squashed as the driver had his seat pushed too far back
Kerry Jones
6727 reviews
N/A
4 months ago
Horrendous wait time
My mother was due to be picked up by on cue and returned home after a 9 week hospital stay She is still quite poorly she was left sitting in the transport lounge waiting for 4 hours her pick up time between 4-5 She did not arrive home until 9pm By this time she was in so much pain from sitting in a wheelchair all those hours
david
6727 reviews
N/A
4 months ago
Nhs uk dont care about reviews
On cue appears to be a software company in usa but most complaints here including mine are for One cue Ambulance who strangely cant be found on Trust pilot uk Awful experience I just had kidney removed in London and then had 160 mile journey Within first ten mins driver in football top said many patients are racist and was there diversity where I lived I just wanted to get home He kept ringing all his pals about a disciplinary he was due to have seeking all their opinions I wanted to sleep Red bull in one hand phone in other and driving I never will travel that way againP s is there no wat you guys at Trust pilot can let the other reviewers in uk that they have posted on wrong site Here All their reviews should have been posted toOn cue TransportWhere I posted mine And not to this software site in America They have wasted their time by posting on here
Sandra chung
6727 reviews
N/A
4 months ago
This is another review with onecue
This is another review with onecue transport But before I give this review I have one black mark a driver that was suppose to turn up never did when my partner was due for any operation But today driver waited for us And kind and attentive and cared for my partners needs Thank you syned