Based on authentic user experiences
Sue T Milton Keynes
6735 reviews
N/A
5 months ago
One Medical Group
This company took over our GP practice in Brookland Milton Keynes last year and the service level plummeted immediately The phone wasn t being answered for months and months on end and they stopped releasing appointments through Systmonline website meaning that you have to visit in person early am to have any chance of getting an appointment They were constantly failing to issue repeat prescriptions I have seen continual queues out the door in the pharmacy in the downstairs of the building where the surgery is located and heard constant complaints from people queuing there Now about 18 months later it s not improved that much They do answer the phones now but getting an appointment is no easier There is a big sign in reception stating appointments are now being released at midnight through SystmOnline but I have stayed up late especially to log in on several occasions and on the dot of midnight no appointments have been released This group are the worst thing that s happened to our practice I could go on but it s too depressing
James
6735 reviews
N/A
5 months ago
Dangerous careless and neglectful
This dangerous medical group should be banned from providing NHS services They have breached data protection laws by not disclosing my personal health records - and ignore emails and complaints about missing healthcare records and dangerous practices They do not comply with legal duties or provide GMC numbers for doctors when you are neglected from treatment referrals they have no regard for patient safety or care