Onepilot Reviews

Ok so this is very hard for me to write

Ok so this is very hard for me to write this because at first I was doing very well In the beginning onepilot was a life saver As a protected individual who could work remotely in my native language I was happy I worked a lot of hours and worked very hard I was inspired to increase my guality speed and efficiency because of pay per ticket factor The original advertisement was that I could make up to 23 hourly depending on speed with some people being so fast they even make more including quality checks on ticket reviews This was insentive to push harder work faster and develop a USB panel to speed up chat interactions to make more money and ensure quality bonuses through presaved macros This in tern would make the client happy and my pay larger For a time this worked out I was banging those tickets out hard and fast The further my panel design grew the faster and more efficient I was I was pulling around 400 weekly so long as I had sufficient tickets But soon this changed Over staffing reduced the ticket loads so there became less and less tickets available My pay reduced This put me into debt People then began to leave opening up more tickets again but soon once again over staffing with new people and overshifting so less money In the month of December 2024 I made near 2k I was shocked and happy I was able to recover from the losses for months prior However the client was becoming very demanding I was accused of behavior that was not accurate I complied with all requests Unlawfully held reviews and preventing my shifts for a week back in august causes serious problems Reduced to only chats for a long time with no right or ability to defend myself reduced my joy of the work I was relied on for backlog and to provide L2 support without being an L2 and not even being paid for it I would give up breaks just to help out New agents not being properly trained and no clue how to do their jobs needed help I created videos to teach them how to use the systems Stayed available to provide L2 support and was still refused any recognition for my work by both the client and Onepilot Just as things were looking better and I was pushing for an L2 position and proper recognition a number of us were met with a very unprofessional DM from our batch leader with a complete nonsense story about a UK FCA compliance issue resulting in no more EU agents with 12 days notice only After 18 months of loyal hard work we were thrown to the wolves with no morality what so ever by either the client nor onepilot Many opportunities were provided before I asked for another batch many months before this took place A new batch would have prevented this issue Prior to this issue inJanuary the client changed systems that in no way did Onepilot not know about because onepilot has to link with their systems so it had to be implimented into their systems allowing us agents to work With no prior warning we were told the afternoon before that new systems were being implimented by the client Thrown to chaos and our bonuses and ticket count now affected we were denied our bonuses due to system issues partially working systems no instruction other than a very basic academy training put into the dashboard which non of us really understood Error after error and only an11 cent increase on ticket payout for the trouble All processes now taking so much longer to complete due to the new systems and again no morality or any kind of proper compensation for what we were now forced to endure Moving to today I am about to go homeless with very little notice before being denied my client to which I worked for 18 months No new batch provided and only excuses and being ignored has forced me to take incredable actions that are beginning now The excuse given you are self employed an excuse that is NOT backed up with law I am very disapointed I was promised in my interview humane treatment cooperation and understanding fair pay for our work team work and proper communication and notice in all things What I received was abandonment and abuse and this is coming from a man who was abused by his own country resulting in becoming a person under protection in the first place Now I will be homeless in 2 weeks with no ability to survive and that is after months of reduced pay due to system changes It is a matter of survival for me while I attempt to locate new work What I need is time but now I will be homeless and on the street starving and alone There is no one to help me I am alone This is so inhumane and disqusting by both the client and onepilot I am very sorry I loved this company at first Now all I can see is monsters who go silent knowing what they are doing is wrong