Motor insurance | OneProtect Insurance
Based on authentic user experiences
Jeremy Leathart
6731 reviews
N/A
9 months ago
The online chat works surprisingly well
Owing to a catalogue of errors and mishaps on my part I was not able able to supply proof of NCD There was a farcical mix-up with my previous insurer However it was possible to cancel the policy very easily The online chat works surprisingly well but I feel that One Protect could have kept my business if it had been possible to speak to someone on the phone
Trevor Cooper
6731 reviews
N/A
9 months ago
Motor insurance query
Chatted with KL6 earlier today regarding a concern on the cost of my up coming motor insurance policy She was very professional and explained how the problem had arisen This put my mind at rest and I was very pleased with the outcome
Andy Walton
6731 reviews
N/A
9 months ago
Fab service from Bethan BL1
I was having issues with my no claims bonus so i used the online chat available and BL1 Bethan was extremely helpful I was able to send my no claims directly to Bethan who was able to confirm straight away that this proof of no claims was sufficient Thank you so much
David Gibb
6731 reviews
N/A
9 months ago
Change to policy
I had mistakenly selected a previous quote for my home insurance Bethany was very helpful and updated the policy to reflect what it should be Thank you for being a good Company for the consumer Have a great Christmas
Charles Kerton
6731 reviews
N/A
9 months ago
I was doubtful about e-Chat
I was doubtful about the reliance solely on e-Chat for communication However the on-line agents turned out to be well able to pick up conversations from where they had been left off and all were well informed about products and procedures A pity though that availability ends promptly at 5 00 pm and does not cover any hours on weekends
Kate Eastment
6731 reviews
N/A
9 months ago
Good price communication
Good price clear processes easy online platform helpful customer service via web chat
S Johnson
6731 reviews
N/A
9 months ago
One Protect Motor Insurance
Just taken out motor insurance with this company as the price was very good I did have one query so went on chat spoke with RW2 who answered my question promptly First time with this company the whole experience from obtaining a quote to taking out a policy was quick easy So far so good
David Hart
6731 reviews
N/A
9 months ago
Very impressed with the prompt level of
Very impressed with the prompt level of service Recieved my car renewal insurance which was alot cheaper than my previous agent Would highly recommend this company
Jon
6731 reviews
N/A
9 months ago
All good
All good Over 300 cheaper then previous renewal quote Only issue was I had to send proof of no claims bonus as they couldn t find it on the insurance systems
Customer
6731 reviews
N/A
9 months ago
RW2 sorted out my customer portal
RW2 sorted out my customer portal problem that was holding me up She was patient and professional exploring all options until the right one was found Nothing was too much trouble I d dealt with a different agent earlier and found her to be unhelpful with an edge I was even thinking of cancelling my new policy as I was so frustrated and stressed RW2 changed my mind