Onestopvanhire Reviews

Horrible company

Stay away from this company Their van had a problem I reported it every week and I sent them a video that the window wiper does not work They want to injure the driver because that is an emergancy they should wave fixed it straight away But they didn t fix it The problem was that the van window wiper didn t work I didn t pay unti they come and fixed the van When they fixed it they take the van and after that they sent me a new payment that I don t know for what They said that I have to pay 874 also they shoud be returning me one week extra payment and 600 deposit

Please stay away from these scammers

Please stay away from these scammers literally they are thieves the worse company I ve ever delt with do not hire from one stop hire

Do not use

This company is an absolute rip off and would advise people not to go with them If you need to contact them they do not answer the phone nore do they answer your question via e mail properly They are not worth the hassle or the money and the amount they charge per week is ridiculous Strongly advise not to go with them

AVOID AT ALL COSTS

Shocking company it s bad enough paying 276 a week for it to then find out that the tyres that were on the van when they gave me it with were the cheapest possible and only lasted 6000 miles before they are trying to bill me for a new set of tyres It s a brand new van a set of tyres should last longer than 6000 miles The constant emails reminding you to pay every week Can t set a direct debit up has to be paid via bank every week Don t answer phones only use email Can take then 28 days to check van and refund the deposit no chance of that happpening after reading those reviews AVOID AT ALL COSTS

One stop

I started with new agency at Amazon in Edinburgh The job offer was that I took out a rented van with UK express the agency at Edinburgh as one stop were there business partners 2 months in I planned to leave as it didn t work out for me as I felt I was being robbed or scammed After I was told to leave the van at Amazon Edinburgh by Uk express to end the rental of the van etc Then after a week I started getting emails demanding large sums of money for so called damage and weeks of rent which was lies a lease that I didn t sign up for the van had no damage at all These company s are connected to Amazon which is shocking I m now at the point where I m now getting debt letters from one stop debt I m NOT paying them a penny Absolute con artists and I will take them the full way legally They are a poor company conmen stay well clear

Terrible company

As you can see from these reviews they are all bad I had the same problem with this company I was supposed to return their van on the 17th of November as that was the end of my contract with them However since the 17th was a Sunday they told me to return the van on Monday the 18th of November The oil change was also due on the 18th of November They had made an appointment to take the van to a garage for the oil change but I told them that was the day I planned to return the van They agreed to cancel the oil change appointment and told me to bring the van on the 18th instead On the day of the return I took the van for a full valet to ensure it was thoroughly cleaned The only dirty part was the area where my feet rested while driving Despite this when I received the summary they charged me a 100 fine for missing the oil change appointment and another 100 for the valet They even sent a picture of the dirty area where my feet had been as evidence that the valet wasn t done Additionally they charged me 100 for a scratch I made which I can understand However overall I felt scammed I am relieved that I no longer have to deal with them Never again will I use One Stop Van Hire

DO NOT USE

DO NOT USE I can t stress this enough These people will take your money and will have no care in the world As if paying 276 a week isn t enough they will add charges on where they can I was forced in to getting a van from these as I was starting a job with Amazon after a few months I decided to leave Amazon as it was too repetitive for my health One stopExpected me to drive 5 hrs to drop the van off but still wanted to charge me another 3 weeks rental on top Please if for whatever reason you decide to use these money grabbers make sure you read read and read the T C s of the contract If you don t sign a new one they will automatically renew it without telling you and then you re trapped for another 28 days Worst company iv ever come across it sounds good at first but then you realise what you ve got yourself into These people don t know customer service - Trading standards is the route for me as these people are dodgy

Overpriced Unreliable Vans Awful Customer Service Avoid One Stop Van Hire

I had an awful experience with One Stop Van Hire and would strongly advise against using their services The van I hired was completely unreliable breaking down multiple times within a short period Despite reporting these issues the company s customer support was unresponsive and ineffective leaving me stranded without proper assistance Their phone lines are unreliable often failing to respond when I needed help the most On several occasions I had to rely on a jump starter just to get the van running Even after four breakdowns in just a few days the company failed to offer a suitable replacement or resolution causing significant disruption to my work To make matters worse they charge an outrageous 1 000 per month for a van that constantly breaks down For that price you d expect reliable service and immediate support but instead you get a poorly maintained vehicle and a customer service team that ignores your concerns Their tracking system is misleading they claim the system is misleading they claim the van was in use but fail to acknowledge that it only moved due to breakdown-related circumstances Instead of owning up to the issue they focus more on disputing customer claims rather than providing actual solutions Even after countless calls and emails they refused to take responsibility for the financial losses and inconvenience they caused The lack of efficiency accountability and proper customer service makes this company completely unreliable Overpriced unreliable and poor customer service avoid at all costs

Absolute joke of a company

Absolute joke of a company even though you make payment on time of final payment having handed back van they hound you saying you haven t paid it No one will call you they do not reply to emails it s clear bullying tactics to try and scare you to pay them more money After finally getting the correct final payment and paying it 2 weeks later they send a letter saying they will refer to debt collector If you do decide to use them please ensure you keep all correspondence emails and call logs I have so they haven t a leg to stand on