Onetile Reviews

The tiles were two months late some arrived broken and some were wrong The company takes zero responsibility for anything and does not respond to calls

Continuing my previous review Upon delivery which was two months late Onetile asked me to check that everything is okay which demanded opening the delivery pallet Upon inspection they had delivered wrong tiles Now they are about to replace them which is great However unless I pack them back on the original pallet and use even more of my time for their delivery which was both late and wrong the return expenses are on me Unless I commit to NOT writing reviews about them Interesting ethics to say the least See message from Onetile below Given that you are unable to return the products to us because you no longer have the packaging that would guarantee their integrity in transport we would not be able to provide you with the correct replacement product as we would incur double return costs As we have taken your problem to heart we undertake to bear the replacement and return costs at our own expense but in order to justify this investment internally we formally ask you in return for our commitment to send you the goods in any case to remove the negative review and not to write any other reviews in any other channel that speak of onetile

Fantastic Service So much more than expected From the first interaction identifying my tiles payment and shipping plan IT to DK everything just went smoothly and I received the tiles I ordered within 14 weeks well informed all along Especially I want to thank Veronica Poinelli for her always prompt response and nice communication Thank you

Every step of the order and delivery process was a good experience I ordered with help of Jacopo and I got my tiles timely and in perfect condition Recommend