Online-bedrooms Reviews

Warning: DO NOT BUY if you want 2-panel shaker doors with the 60/40 split shown on Online Bedrooms front frame fitted wardrobe webpages (and be aware that the wardrobes may not be 'made to measure').

Having viewed the webpages for front frame fitted wardrobes where all the product photos showing 2-panel shaker doors had the mid-rail positioned to give a 60/40 split I went ahead and placed an order for a 6 door wardrobe. However, when the order arrived the doors had a 70/30 split. Not only does this split look aesthetically odd in itself (I have only ever come across panelled doors where the mid-rail provides a 60/40 split or thereabouts) but for the handles to be located at the correct height for an adult they would then be significantly above the mid-rail and make the doors look even more odd. Both staff members who dealt with my complaint (the first one in customer services and the second one a senior member of the design team) confirmed that the mid-rail on the 2-panel shaker doors is fixed at a standard point to achieve an approximately 60/40 split as shown on the product photos though the exact proportions can vary slightly depending on the overall height of the doors ordered (Note: the bedroom in which the wardrobe is located has the standard room height of 2.4m) and they refused to replace them. However, having stated that the doors have a 60/40 split the design member also sent me a link to their specific webpage for 2-panel shaker doors and this stated that the doors have a 70/30 split! It is therefore clear that neither customer services nor the senior member of their design team were aware that the doors are actually supplied with a 70/30 split - not 60/40 - and that the website's product photos for front frame fitted wardrobes which showed all the 2-panel shaker doors having a 60/40 split are incorrect and misleading. There were also other issues. As an experienced DIY'er who has carried out numerous flatpack kitchen and bedroom furniture installations over the years, I downloaded and read the assembly instructions prior to delivery and even queried with Online Bedrooms some of the assembly instructions for which I was thanked and was told that my comments would be taken on board and the instructions made clearer for future customers. The wardrobes are 'made to measure' but due to this being an old house with a sloping bedroom floor the 100mm bottom plinth needing packing underneath to get it level and I was advised by customer services that the supplied 150mm top plinth and 100mm bottom plinth decorative front panel could be swapped over so that the 150mm panel could be used and scribed to cover the bottom gap. However, after I did this and then installed the door frames I discovered that the 100mm plinth was insufficient to cover the gap between the frame and ceiling. Fortunately, the gaps which had to be covered by the two side scribe panels totalled just 55mm (this also rendered the supplied panel brackets useless) and as two 150mm side scribe panels had been supplied I was able to use just one of these to cover both side gaps and then use the spare 150mm panel as a top plinth to cover the gap between the frame and ceiling. Having supplied Online Bedrooms with detailed measurements and the wardrobes having being 'made to measure' 100mm side scribe panels would have been sufficient instead of the 150mm panels they actually supplied but it is fortunate that this did happen because it then enabled me to deal with the gaps to the floor and ceiling for which the supplied top and bottom panels were inadequate. In summary: the Online Bedrooms website is misleading, the two staff who dealt with my complaint were completely unaware that it's two panel shaker doors are in fact 70/30 not 60/40 and despite the wardrobes being 'made to measure' the supplied parts may be inadequate for the job.