


DIY Fitted Furniture: Fitted Wardrobes, Walk-In Wardrobes & More
Based on authentic user experiences
Jonathan Seward
6731 reviews
N/A
1 week ago
Warning: DO NOT BUY if you want 2-panel shaker doors with the 60/40 split shown on Online Bedrooms front frame fitted wardrobe webpages (and be aware that the wardrobes may not be 'made to measure').
Having viewed the webpages for front frame fitted wardrobes where all the product photos showing 2-panel shaker doors had the mid-rail positioned to give a 60/40 split I went ahead and placed an order for a 6 door wardrobe. However, when the order arrived the doors had a 70/30 split. Not only does this split look aesthetically odd in itself (I have only ever come across panelled doors where the mid-rail provides a 60/40 split or thereabouts) but for the handles to be located at the correct height for an adult they would then be significantly above the mid-rail and make the doors look even more odd. Both staff members who dealt with my complaint (the first one in customer services and the second one a senior member of the design team) confirmed that the mid-rail on the 2-panel shaker doors is fixed at a standard point to achieve an approximately 60/40 split as shown on the product photos though the exact proportions can vary slightly depending on the overall height of the doors ordered (Note: the bedroom in which the wardrobe is located has the standard room height of 2.4m) and they refused to replace them. However, having stated that the doors have a 60/40 split the design member also sent me a link to their specific webpage for 2-panel shaker doors and this stated that the doors have a 70/30 split! It is therefore clear that neither customer services nor the senior member of their design team were aware that the doors are actually supplied with a 70/30 split - not 60/40 - and that the website's product photos for front frame fitted wardrobes which showed all the 2-panel shaker doors having a 60/40 split are incorrect and misleading. There were also other issues. As an experienced DIY'er who has carried out numerous flatpack kitchen and bedroom furniture installations over the years, I downloaded and read the assembly instructions prior to delivery and even queried with Online Bedrooms some of the assembly instructions for which I was thanked and was told that my comments would be taken on board and the instructions made clearer for future customers. The wardrobes are 'made to measure' but due to this being an old house with a sloping bedroom floor the 100mm bottom plinth needing packing underneath to get it level and I was advised by customer services that the supplied 150mm top plinth and 100mm bottom plinth decorative front panel could be swapped over so that the 150mm panel could be used and scribed to cover the bottom gap. However, after I did this and then installed the door frames I discovered that the 100mm plinth was insufficient to cover the gap between the frame and ceiling. Fortunately, the gaps which had to be covered by the two side scribe panels totalled just 55mm (this also rendered the supplied panel brackets useless) and as two 150mm side scribe panels had been supplied I was able to use just one of these to cover both side gaps and then use the spare 150mm panel as a top plinth to cover the gap between the frame and ceiling. Having supplied Online Bedrooms with detailed measurements and the wardrobes having being 'made to measure' 100mm side scribe panels would have been sufficient instead of the 150mm panels they actually supplied but it is fortunate that this did happen because it then enabled me to deal with the gaps to the floor and ceiling for which the supplied top and bottom panels were inadequate. In summary: the Online Bedrooms website is misleading, the two staff who dealt with my complaint were completely unaware that it's two panel shaker doors are in fact 70/30 not 60/40 and despite the wardrobes being 'made to measure' the supplied parts may be inadequate for the job.
S Carter
6731 reviews
N/A
9 months ago
If I could give more stars I would
If I could give more stars I would great company to deal great comms by email phone actual people to speak to Brilliant service from start to finish product quality is excellent very happy with end result
Harris Perry
6731 reviews
N/A
9 months ago
Great company went above an beyond from
Great company went above an beyond from day one helping us choose what suited our needs fantastic service we had four walking wardrobes the delivery boys were so helpful rang few hours before they arrived nice one thank you 5 stars would definitely recommend Will upload pics when everything is finished
Customer - Mark
6731 reviews
N/A
9 months ago
Excellent process from start to finish
Excellent process from start to finish Online designer was always available to make any tweaks Delivery date with two hour slot arranged Everything well packaged Good step by step instructions Quality materials that produced an excellent finish to my built in wardrobes
Catherine
6731 reviews
N/A
9 months ago
Great company and a real find
Great company and a real find From start to finish the whole process was very professional Our designer listened and responded to any messages emails very quickly making me feel in charge and understood The product is excellent and the quality impressed us I can thoroughly recommend Online Bedrooms
customer
6731 reviews
N/A
9 months ago
Just a company and product that is worth 5 stars
My purchase started 12 months ago when I ordered my wardrobes only to find out I had measured them wrong On line bedrooms helped me use the wardrobe I had made the mistake and gave me a discount Took me ages to get it fitted and when one set of doors runners were the wrong size they immediately sent replacements This is just a great company to deal with and the wardrobes are great quality
Steve harding
6731 reviews
N/A
9 months ago
Bedrooms at their best
From my first to my last interaction with online bedrooms it has been a breeze Design details and prices were fast and efficient the only thing that slowed my order being placed was the postal strike and seeing my panel samples Good quality sturdy product Now my bedroom project is complete the finished article is exactly what i wanted I would highly recommend and i would definitely use again in the future Thank you very much to Jamie
Mr Mrs D Gilbert
6731 reviews
N/A
9 months ago
Excellent product and Service from this companyWe have been so impressed with this
We have been so impressed with this company - it has been been seamless From the quote ordering the delivery of the parts and the fitter building it for us We are thrilled The company was recommended to us by our daughter who bought from them 2 years ago and we will not hesitate to recommend too Really excellent product - service and affordable price
Mark H
6731 reviews
N/A
9 months ago
High Quality and easy to install bedrooms
This was my second bedroom project with online bedrooms and the whole experience was excellent The design was done for me by Amy and she achieved exactly what I wanted These bedrooms are high quality and sturdy Installation is made very easy and large wardrobes can be constructed upright Delivery was arranged to suit my timetable and all arrived well protected and undamaged I would definitely recommend
gary
6731 reviews
N/A
9 months ago
We are so impressed with the quality of
We are so impressed with the quality of our wardrobes chest of drawers and bedside cabinets having these made meant that we could specify the size so that they fit neatly into our restricted space We also had an issue with a damaged panel and customer services were very prompt and helpful in sorting this out In particular we spoke to Katie a number of times who was always friendly polite and helpful Our designer Robin Dale was very helpful and accommodating and made the design stage a breeze We would not hesitate to use their services again