Onlinedoctor Reviews

Pointless

What is the point of having an online Dr service that charge ridiculous amounts for prescriptions only to wait and be told they can t give you a prescription I won t go into the details but I managed to get it straight away from another company 15 cheaper your loss Boots I wasn t asking for controlled drugs or anything untoward

Avoid

If you want a prescription fast don t use this company I ordered something in good faith it would be fulfilled within 2 hours as the misleading message when ordering says 2-24 hours I have waited until over 24 hours now and tried to call and offices are now closed Only wanting some antibiotics shouldn t take this long especially when suffering from unpleasant symptoms

Don t tell you its out of stock

Don t tell you its out of stockOnline chemist tool is terrible - you tell it which pharmacy you d like to collect from it all gets approved and it tells you to collect it after 2 hours After arrival we found out it was out of stock No idea why this couldn t be checked and communicated sooner so we didn t have wasted journey and have to make alternative arrangements

Insanely slow

I ve been using this service for 10 monthsThe messaging service is DREADFUL If the Dr has a question for you it takes 24 hrs for them to ask it you reply then another 24 hrs for their reply A simple interaction of four sentences takes a week It s insane Why can I have a long conversation using live chat if im buying shoes but for some reason talking to a doctor has to take days If you can avoid

Appalling service

Appalling service Didn t provide helpful information and also didn t supply alcohol swabs Advised I could buy them in store At the price of the prescription you d expect that to be included Tried to raise a complaint and they don t really seem to know how to do that Advised me a complaint has been raised but they don t seem to be progressing it or doing anything with it The online messaging service is infuriating Totally not fit for purpose with an inept person replying to you and having to wait 24 hours at least for a reply Avoid avoid avoid I got my prescription from elsewhere for half the price and it included the swabs Will never use boots service again

Shocking

Shocking I out a request in - 2 days later I enquired as to when it might be responded to only to be told I had no requests outstanding even though my account clearly said awaiting clinician s review I asked several times what was happening - no response whatsoever Tried Superdrug s same service - within an hour I had a response Definitely avoid Boots

This service is honestly useless

This service is honestly useless Tried to order the pill it never arrived I used their message service and a few days later they said oh you can send it to store if you want not acknowledging the fact it wasn t being delivered Tried to send to store and my prescription disappeared from the system Then I was told to place another order to the store- I ve been charged twice and when trying to send it to store this option just wasn t visible and it only allowed me to send it home Who knows when I will receive my order but it s been 3 weeks and I m 50 down with nothing There are other services much more reliable- I thought I could trust boots as a brand but clearly not Will NOT use again

Disgusting company another company

Disgusting company another company taking advantage of the cost of living Cetrizine tablets used to be on prescription but government took them of because they were cheap 1 50 a box Then risen to 5 a box now 11 a box i hope they all go bankrupt disgusting profiteering

Terrible Customer Service from Boots

Terrible Customer Service from BootsI would give half a star but that is not an option I completed an online order with Boots part of the order was delivered then a few days later the remainder of the order was cancelled by Boots advising a refund was given I have still not received my refund after 2 emails and 2 calls to the Customer Service team I placed the order 24th Sep - order number 669209283 I have been given poor excuses for not receiving the refund as I paid part card and part gift voucher and it seems no one wants to give me a refund