Onlinefabricstore Reviews

Never got an acknowledgement my order

Never got an acknowledgement my order was received Tried calling but after 45 -60 minutes on hold the line was dropped several times Emailed them got an acknowledgement they got it and someone will reply No one did I went ahead and got what I need from eBay I got it right away a month and a half later I am getting my package from onlinfabric Sure blame it on Covid but I say this happened because you run a clown business I am still disputing their charge with Amex What a waste of time

Online Fabric Store not fulfilling orders and does not respond

I ordered about 100 worth of items for a Roman Shade project I was working on I received the decor fabric in a reasonable amount of time but all the other items have NOT been received and OFS is not responding to any of my calls or emails Meanwhile I ordered items from Sailrite and got instant contact information including when to expect my items I wished I had researched this company before I ordered There are many reviews about how poor this company is I would NOT recommend them My next filing will be with the BBB At this point I feel like they are just scamming people with no intention of fulfilling orders

Was told 3 times by 2 separate people

Was told 3 times by 2 separate people they refunded me and I checked with my credit card and they never did I filed a dispute with my credit card company

Terrible company

Terrible company - I ordered 2 bolts of 108 tulle on April 19th and by April 29th when I didn t receive I reached out to the company and was told that they didn t have in stock This is 10 days later after I ordered and received a confirmation email I don t think they were ever going to let me know I was hung up on the first customer service rep I spoke to and the 2nd said sorry not in stock and couldn t tell me anything else except that she only worked there - don t order

Outrageious international shipping price

I shopped a few years ago from this online fabric store and had no problems Fabrics came as described and shipping to Australia was reasonable I tried to place an order a few weeks ago for 4 yards of fabric and the shipping calculator said I would pay 285 USD for shipping to Australia The fabric only came to 34 USD I queried this with them and they said they checked their online shop shipping calculator and that this is what it would be This is daylight robbery Anyone who does any international shipping from USA to Australia knows that the shipping cost is nothing like this for a fairly small parcel I checked the USPS com site myself Not sure how they ship it but it shouldn t cost this much

I will never order from here again

I ordered drapery fabric and lining material- both appeared to be available They eventually emailed me to say that both fabrics were backordered- in separate emails up to 11 days after I had placed the order When I cancelled the entire order- they immediately shipped the lining only and charged me 12 for shipping They clearly have no idea of their inventory which made ordering from them frustrating and inefficient- not what I want from an online store I had a similar experience with them once before Never again

Honestly one of the worst online stores i have used

I ordered several items They sent a confirmation but no tracking numbers When a received the order more than half was missing I emailed them and asked where the items were I was told they were back ordered This was well over a week after ordering Emailed them back asking why there was no way for me to know if items were in stock or tracking information A few days later i received an email stating one item was back ordered a month Each day i receive another email with another item that is back ordered Honestly one of the worst online stores i have used

Stay away

Took awhile to receive our order Fabrics were shoved tight into plastic envelope that arrived filthy Envelope had a slit which exposed part of the fabric since it didn t have any protection We contacted CS and got an i ll let shipping know One of the fabrics had a manufacturing defect that was not apparent until after upholstering We contacted them and were told it was customer s responsibility to check for issues within 30 days and before fabric was cut A good company would not weasel out of selling defective merchandise in the first place by putting responsibility on the customer to do quality check for them Shameless