Based on authentic user experiences
Mrs Johnstone
6730 reviews
N/A
10 months ago
Awful experience
Awful experience ORDER OG1210Placed order for 240 item Website stated in stock and delivered within 2-4 days After over a week I contact them regarding delivery as have received no communication Email back to say item was out of stock but now back in stock and they would not dispatch until they had confirmation from me that I would still like it I emailed back confirmation I would like them to send out ASAP No response to this email Several days later after receiving no further communication I contact them again - I receive the exact same response word for word I reply asking for a refund and confirmation of when done - still no response no refund and no further communication I m utterly shocked at this company and shall NEVER use again I have reordered item from Keen Gardener and cannot fault this company I will be contacting my credit card company in due course to try and recoup the money they have stolen from me
avril mcdonald
6730 reviews
N/A
10 months ago
DO NOT BUY FROM THIS COMPANY IT IS A
DO NOT BUY FROM THIS COMPANY IT IS A SCAM They took over 500 from my bank for my purchase which I never received They sent a txt with an apparent link to track the order but the link gave an error when i selected it Emails chasing an update cannot be delivered as their inbox is full Their online form gets delivered and an acknowledgement is made butthen nothing BEWARE
Cathrine Tapedza
6730 reviews
N/A
10 months ago
ORDER OG1209
I made an order for 110 on the 17th June 2024 and the item never arrived On emailing them they said its out of stock then its arrived and we are dispatching then nothing I ve now send 4 emails all of which have been ignored To say am angry is an understatement I should ve checked here first before buying It may be too late for me however BEWARE DO NOT BUY FROM THIS COMPANY I ll now be reporting them to Trade Standards as I feel they re getting away with it given the bad reviews on here for people not getting their refunds So angry Grrrrr
BELINDA Blake
6730 reviews
N/A
10 months ago
Misleading
Order garden furniture and was informed delivery company would be in touch 2 weeks later still waiting Emailed for updates and told issues being looked at but still no delivery It s now 5 weeks Requested cancellation and still waiting for refund
G
6730 reviews
N/A
10 months ago
Disgusting service
Disgusting service Paid over 400 for a furniture set nearly 3 weeks ago and it wasn t delivered even though it stater 4-5 days Requested for the order to be cancelled and refunded but now am having to wait for cancellations team Communication is slow and some messages are ignored Have issues a charge back through the bank AVOID THEM
Bob Theknob
6730 reviews
N/A
10 months ago
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS Ordered paid for and the item never arrived emailed them no phone number they said its out of stock then it s just come in and we are dispatching then nothing transport problems Three times My chasing emails ignored so did some digging This is basically a one man band with a finger in a few pies They have no stock when they get your order they order it They run onlinegarden co uk and possibly other companies under the real name companies house SwL Retail type of business Nursery Lawns Gardens Further digging I found a telephone number so if you want to chase your missing order 0781 0755766Better still don t order
susan fitzharris
6730 reviews
N/A
10 months ago
Very accommodating trustworthy company
Very accommodating trustworthy company We go a fantastic service from buying to delivery and a very well priced storage box which looks very neat and tidy I would wholeheartedly recommend this company