Onlineprinters Reviews

Poor quality work and poor customer service

Made a small 100 item print order for some aftercare leaflets to give to my clients post-treatment This company was a little more expensive than others but I didn t want cheap I wanted quality The order arrived in decent time and I didn t open them the day they arrived due to a heavy workload The following day I got an email from onlineprinters saying that there was a printer issue and it asked me to check my items to see if there were any defects They said that if there were any issues they would replace the order free of charge I immediately opened the package and checked the leaflets only to find the paper was completely warped almost as if they had been subject to moisture I assume this was something to do with the printer issue they emailed me about I have had numerous print jobs done in the past and never had a delivery of bent and or warped paper before The actual printwork on the paper was fine but the state of the paper means I cannot give these to my clients I replied to their email explaining this and sending photos fully expecting them to say they would replace this as per their previous email I got a response shortly afterwards saying that they are sorry I m not happy with my order and that they would offer me a 10 voucher against my next order They came to me admitting a print error with my order offering to replace items affected Then when I confirm there was an issue with the items I ordered they apologise for the fact that I m not happy do a complete U-turn and offer me a voucher for less than half of the cost of my original order Why on earth do they think I would order again if this is the quality of the work and service I responded to them again within 10 minutes of recieving their patronising offer to tell them this isn t acceptable but I am yet to hear back from them This was over 24 hours ago now I can only assume they are ignoring me I ll have to go elsewhere at further cost I suppose

Stay away from them

Terrible company They show everyone what is inside by sticking an ordered leaflet on the outside of the packaging What an ignorance of privacy

Our order hasn t arrived

Our order hasn t arrived was told 3 delivery dates totally missed deadlines had to get some printed locally to help my client out and now on the 3rd delivery date been told its been returned to them absolute S Show and funny how you cant get in touch directly with Fabian Stich who is apparently the manager Asked for a refund lets see how long that takes

My order has gone missing

My order has gone missing Rather than deal with the issue the customer service agent blamed me for not raising it with them sooner Apparently it s my job to chase my missing order with the shipping agent rather than them noticing on their own site that a delivery is 2 weeks late and still pending I won t be using them again The customer service agent was extremely rude

Completely unacceptable customer

Completely unacceptable customer service I paid extra for 2 day shipping for a bunch of A6 folded leaflets No update after 2 weeks I had to chase them and they are now refusing to give me a refund for products I have not received

good quality print

Excellent results and short delivery time

On time

Very fast very high quality

Brilliant

As usual every thing was as it should be Thank you