Openbank Reviews

I made a payment of 200 euro on 27

I made a payment of 200 euro on 27 september 2022 till this moment 19 October 2022 payment is not received very bad customer service i never faced this kind of issues with another bank in the Netherlands I contacted customer service to follow up 3 days after my first call and still there is no any clear answer they refuse to put me trough to a manager when you ask i called back and got a manager on the phone he refused to give his surname the customer service of openbank is really a joke Openbank nl I think its time for you to close down or to improve something as customer will run away

Bad customer service

When I called the bank back this morning to check if my papers were in order because I had received an email previously that something had gone wrong a man on the phone whose name is Richard seemed very impatient snarky and not helpful His focus seemed to be on pointing out that I had made a mistake when filling out the forms I was aware that I had made a mistake afterwards I was just expecting him to be more helpful and find a solution to the problem that s all At some point I had to interrupt him in the middle of his passive-aggressive rant and ask him Well what is the next step to activate the account now that you are telling me that it s like the account has to be cancelled The account was cancelled in the end by Openbank Long story short I m glad it did not work out No hard feelings I move on

Unreliable customer service

I have an account with Openbank nl Recently I was expecting a transfer and before they verified it with me they sent the money back Without warning They claim they called me several times within the 48 hours they had which I wasn t aware of but I don t believe it They could ve emailed me if it was so critical Very bad customer service I ll close my account as soon as possible

I have been trying to open an account

I have been trying to open an account for over a week Each time they tell me to send the documents again Portugal the Netherlands same complaints same story In short a worthless organization I have already let them know that I deleted the app Maybe they ll get rich of that one cent they ask everyone to transfer They also cost time energy and annoyance I tried Revolut bank and within 5 minutes everything was ready

Not a real digital bank

Recently got a new mobile number and didn t update it within the app before I lost access to the number arguably my fault Am now locked out of my account until I send them a letter with a photo of my passport no other option and I can t even find this letter I m supposed to send no other means of doing this apparently so have to wait at least a few days for this to be processed Will be withdrawing all funds and not using anymore as not being able to access my funds is not acceptable Phone operator I spoke to mumbled so difficult to understand and obviously hated his job so was very uninspiring and draining to speak to

Requested an account on Openbank

Requested an account on Openbank After a LOT of email on the Photo to be delivered several times refused finally gotten throught that process Now for activation the symbolic amount transferred a couple of days ago was blocking the account When opening an account for 1 person the symbolic amount should also come from another account for ONLY that person This was not mentioned in the pre-conditions The openbank s procedure stated that the new account cannot be created So the customer had to decide to stop the request Be aware this bank has some procedure you get to know on the end of the request So you are stuck and have to redo the whole process again Nice bank but not really

Bad account opening process

Bad account opening process Long wait time for call centre Automated call centre doesn t have good language understanding causing further delay Human agent was friendly and efficient closing the account

Stay away very bad security and cancelling is challenging

After several complains about their security I tried to cancel my account completely Although I send an email still this is not done They say that you have to call a number However legally an email is sufficient Furthermore they also write this within their own contract But they do not obey their own contract Stay away from this bank