Optama Reviews

Claim

All the tradesmen from start to finish

All the tradesmen from start to finish were fantastic

Gave up after months of excuses

I am going to stick to the facts of the timeline and let people make up their own mind why I gave this rating 20 Oct 22 Solar PV and battery order placed 19 Dec 22 Home Energy Scotland funding approved Optama were informed 12th Jan 23 HES loan was fully in place with all paperwork complete Optama were informed 20th Jan I chased up my email from 12th as had no contact First Install date was given as 1st Feb 23-30 Jan Failed to carry out installation survey several times with no communication when not turning up 30 Jan Eventually had a video call on same day as 3rd attempt at in person meeting Was then told agreed batteries and invertor would be changed 31 Jan I rejected the change in equipment Was told on the phone the original equipment could be installed the following week 6 Feb I emailed to check when it would be installed 7 Feb I chased email due of lack of response Was told they were chasing supplier and there were supply issues 20 Feb I chased due to lack of contact Was told 17 Mar for install 10 Mar I emailed to check it was going ahead 14 Mar I chased due to lack of response to be told of a delay of a week due to weather 20 Mar I emailed to check when install would be that week 21 Mar Received reply and was told that supplier had let them down Why was the equipment only being ordered this late Should it not have been ordered for 17 Mar 21 Mar I emailed to summarise delays and set a deadline install date of 31st March 22 Mar Was told they would aim for this 30 Mar I emailed to check what was happening as had no contact Received email that they wanted to come and see me to work out a plan I offered times on the next 3 working days NO attempt was made by Optama to set a date or time for meeting 4 Apr I emailed to cancel the order I received no response 5 Apr I emailed again requesting an immediate response Our deposit was refunded by the end of the day

Absolutely Shocking Company

Have to agree totally with the other negative reviews on here about Optama for solar and battery install They have to be the worst professional company I have ever dealt with Constantly having to chase them and being ignored being told lies rescheduling the job numerous times at the last minute with no communication and giving you empty promises Then when they do turn up the wrong equipment gets fitted Health and Safety by the contractors is also a concern as no scaffolding was erected when they were installing the panels something that they quote for in the price Nobody from the Optama operations team has ever visited my property to check the install and they just ignore any formal requirements or communication that is until they need an invoice paid then they continually harass you for payment If you are applying for the government backed HES loan funding to support your install then forget it as they do not fully support the scheme because they require payment as soon as the install is complete This defeats the purpose of applying for a loan as the HES funding can take a few weeks to be released for payment once the install has been done and that is assuming the Optama paperwork has been completed correctly This results in you needing to find other means to pay the invoice I would never recommend this company to anyone and wish I had gone elsewhere They don t give a damn about the customer and all they are chasing is the next poor customer in line with a deposit once that s paid they move on They don t even deserve a 1 star review You have been warned

Avoid at all costs

Optama installed our oil boiler in March 2022 but it took numerous visits and another month before it was working properly due to being badly and wrongly installed Eventually got an engineer from the manufacturing company to come and look for it and straight away he spotted that it had been wired up incorrectly Part of the contract included 5 years servicing However when we tried to arrange the service in March 2023 Optama have continually ignored us We have contacted them via their contact email but not once had a reply Also spoken to them on telephone and either get transferred to another extension which cuts of or goes to answer phone And yes you guessed it leave a message and you get ignored This company really should be ignored as I m disgusted by their service No idea how they are still in business as their service is disgraceful They just want your money Just to add to that we got numerous quotes at the time from different companies and a few were comparable but we went with Optama because they offered an interest free credit option on the payment However after we signed up to them we were advised that unfortunately the interest free credit wasn t available when installing oil boilers Strange how it was when they were giving us the sales pitch Following on from Optama s reply I emailed them as requested which is the same email address I ve already trued to contact them on numerous occasions Once again they have not replied

Never showed up twice without valid explanation

Initially called to ask about booking a service for my boiler my details were taken and I was told I would get a call back A day later I received a call back to organise the service Having waited in all day for the service no one showed up so I called the office and the agent told me that the engineer had reported no access The agent was as confused as I was annoyed that the engineer had neither been or phoned to say why then the agent said he would rearrange it for the next day Unfortunately I stayed in again all day the next day and again no one arrived Calling back in I spoke to the same agent who said he would attempt to contact the engineer and call back Though he did call back he had failed to speak with the engineer and said he would keep trying and get back to me by 5 30pm I never received that call so have wasted my time with this company and will now need to try another

Shockingly poor customer service

Placed me order in Aug 2022 now 10 02 23 and for the 4th time you have failed to install the solar panels on the agreed date No contact to tell me it wasn t going to happen or why and when I phone your customer service there is never anyone from renewables available to take my call and promised call backs never happen

EXTREMELY UNPROFESSIONAL

Employed this company to supply and install elctric combi boiler in my 84 year old mother s home The company cancelled the first time due to unforeseen circumstances and rescheduled for 5 days later I waited and waited and eventually called to ask where they were Was told that job had been cancelled due to one of their engineers being sick However this had not been communicated to me Extremely unprofessional so I have now cancelled this firm and requested my deposit of over 1000 be returned to me immediately I do not have time to waste on a company who make false promises Think again if you are tempted to request their services

Surveyor never showed no response to followups

Surveyor never showed I have also chased Callum up several times over grant application and no response Concerned I sent financial and personal information that could be used for identify fraud but luckily blacked out sensitive things like NI and bank account numbers

Ordered my solar panels in oct 2022

Ordered my solar panels in oct 2022 Given 10 deposit then further 15 deposit in Feb 2023 So many lies about installation dates and not giving information When asked for refund they said it s all done and will be there in 3-5 days 3-5 days gone not a single penny arrived again lies now contacted my bank

CRAP SERVICE

we had Vaillant air source heat pump installed August 2022 - the Vaillant service guy wrote in his report that GLYCOL LEVEL TOO LOW - just minus 3 degrees and NO STRAINER FILTERS are installed after a while Optama sent someone over and we trusted that everything was taken care of but now on Nov 21st 2023 we had another yearly service from Vaillant and there was again on the report NO STRAINER INSIDE VALUE GLYCOL LOW - 3 degrees also FEET NOT SCREWED TO BASE We have contacted them via email and also phoned -but heard nothing back CRAP SERVICE