Opticalfactor Reviews

One-Star Experience

One-Star Experience Avoid This Company for Prescription GlassesI ordered prescription glasses and received the wrong frame model On top of that I specifically ordered progressive lenses but what I got was NOT progressive I contacted the company immediately hoping for a resolution but instead they were extremely unprofessional and rude They made constant demands asking me to send pictures and videos proving the lenses weren t progressive even requesting that I pay out of pocket to have the lenses analyzed by a local optometrist and send them the results This is a completely unreasonable request Not once did they offer a reasonable solution or take accountability for their mistake I strongly advise against buying glasses from this company Save yourself the hassle and look elsewhere for your eyewear needs

Scam

Scam Ordered prescription glasses for distance recieved dollar store reading glasses When I complained they had a ton of excuses all blambing me for their mistake They refused to offer a refund but told me I could order more garbage from them at 30 off

I d give them zero stars if that was an

I d give them zero stars if that was an option Not only did they send me the wrong prescription but when I reached out to customer service they just spent a week arguing with me about it so now I m out 45 goddamn dollars on glasses I can t even wear Not to mention the frames themselves metal were bent and felt like if I tried to bend them back they d snap -45 10 do NOT buy from them Also I m only leaving a review here because they made me sign up for a website to approve sending a review to their site which mysteriously disappeared days later and I wanna make sure people see this

Completely wrong description

I purchased prescription glasses Glasses Very blurry and unusable Totally waste of money Took forever to arrive terrible customer service

Avoid

Avoid Cheap quality 2 pairs broke after less than 6 months They don t stand by their product offering 35 discount instead of replacement or refund Finally they don t allow bad reviews to be published on their website which is highly questionable

Terrible

Terrible the order came from china and took longer than expected The safety glasses that came were terrible cheap plastic and I decided to test them with a sub 1 joule airsoft gun and they shattered with one shot EXTREMELY DANGEROUS

Avoid At All Cost

I bought these prescription safety goggles in good faith These glasses cost me over 70 I thought they would be good quality How wrong I was They took far longer to arrive than they say and when they did they arrived with no paperwork as they were drop-shipped from Ali-Express or similar The prescription was slightly off They make me feel nauseous when wearing them They are only prepared to change to a flat lens because they told me the lens problem is with the lenses because they are curved Also despite ordering hydrophobic which means you can see if they get wet they mist up so you cannot see when it s raining After I complained they said I should have ordered anti-fog There is NOT an anti-fog option Optical Factor is saying I should have asked for anti-fog even though it is NOT an option Now they want another 30 It s excuse after excuse These are advertised as Hunter glasses They will arrive with Daisy written on the frame- you can buy these on AliExpress for 3 or less I have been in dialog via email for over 2 weeks All they do is constantly repeat they want another 30 to fix the misting problem which is their failure They are now ignoring the fact the prescription is off I m not trusting more money to a company that ships a product that is not fit for purpose with zero recourse or trust When you click on their refund policy it goes nowhere another red flag they are based in China They will not publish any negative reviews on their site I ve tried Trust pilot reviews show the true picture I wish I had looked here 1st Total con Avoid at all costs Update They have stopped communicating since I left a true review of my experience

So poor

So poor Total waste of money No response from customer service Left them some scathing reviews on their own review page which bizarrely didn t make it to their independent reviews Annoyed that I didn t check trustpilot first Just cheap rubbish Don t buy it

Cheap nasty Chinese rubbish

Cheap nasty Chinese rubbish no returns policy Avoid