Orange Reviews

They have increased the monthly price of Homebox

They changed the monthly price of Homebox Orange from 19 99 EUR in December 2021 to 20 50 EUR in January 2022 which is normal but later in May 2022 they increase the price to 29 99 EUR month and later in September 2022 to 39 99 EUR month without further notice More than 100 increase in 9 months 10 times the rate of the inflation without justification They would need to be suited to court for such anti-commercial and monopolistic practices

I have a bundle of 5 gb for 15

I have a bundle of 5 gb for 15 they charge me 2700 for 300 mega used in kuwait of course by mistake i have another Kuwait sim 500 gb what should i do i will send complaint to the ministry of communications in luxembourg please help me i don t have that money

Garbage customer service for my 1GB s fibre connection

Copy paste of my mail to Orange Hello I have no internet since the morning of thursday the 24 08 2023 I opened up a ticket at around 10 00 in the morning Request ref Selfcare No replies at all so I decided to text via the chat at 16 30 and got the feedback that my issue will be forwarded to a technician which apparently it wasn t even though I opened the ticket in the morning and it was acknowledged shortly after Still nothing happening 0 Feedback I call up the english hotline at 18 00 to immediately be greeted by someone who barely spoke english telling me the issue will be forwarded to a technician Me being fed up pressured the woman to hand me over to a technician immediately I was extremely dumbfounded when she told me that it s not possible since everybody is at home and the technician will return the next day and won t be working on the weekend I never ever in my entire life in germany heard that an internet provider doesn t have 24 7 support At 9 00 in the morning on the following day I called again and demanded to be handed over to a technician After being patched through this person was the first one who actually was able to explain the situation give me feedback and on a side note mentioned that I should be eligible to request an Airbox to at least have some sort of internet connection This should ve been mentioned even before contacting the actual technician Since the 4G and 5G coverage is bad in my apartment the connection was unreliable Today I called againat 10 44 to receive information on the matter and of course the lady from the support told me it will be forwarded to a technician which it wasn t who would call me within 10 minutes which he didn t I had to call again at 13 18 to receive actual competent feedback from a technician who told me it will probably be fixed today This has been by far the worst customer experience I had in my life in regard to internet providers 0 information flow 0 support if I hadn t called up my continued to press the support to be transferred to an technician Why on earth doesn t orange have a kind of broad response system to tell every customer flagged with the same issue The issue has been identified as XY we are currently working on solving it and it should take XY hours I pay 65 each month I pay the 74 to the owner of the grid with better service Orange will be receiving the cancellation of my contract shortly

Absolute garbage service

Absolute garbage service stay away if you don t have time to dispute erroneous bills I ve had my phone number with them for 3 5 years and I ve been wrongly billed multiple times for over 10x the normal amount only to spend hours trying to explain the issue to them through phone and email with extremely bad interactions It takes time they re not helpful and are most of the time downright rude

If I could give less than a 1 star

If I could give less than a 1 star rating I would do it It is the worse network especially international roaming network They keep saying they are the best the biggest network not sure where this is coming it must be all theoretical for sure in real live this is complete nonsense I have been complaining for more than 2 months concerning international techinical issues not available network not recognised number not recognised ETC name it all bad I keep reminding them every week and they still have no solution We are in the 21 centary and to have a customer technical orange service of this level is just bad not worth it the words can not be found to describe how such a bad customer experience I am feeling as a person as a company Need to change to other provider sooner than later DO NOT SWITH TO ORANGE LUXEMBOURG even if they are cheaper it is not worth it

multiple charges for the same invoice

multiple charges for the same invoice I was charged double my spouse three times for the same invoice two weeks ago and today We were in the office and they showed their system in the screen that all invoices are paid and were won t be charged again but then later in the evening they charged again both of us Stupid system don t share any credit card or bank account with them Only separate bank account will work with certain balance for invoice otherwise those moneymakers empty your current account and you will miss other automatic payments

Orange is making it impossible for you

Orange is making it impossible for you to become a client I am currenty with Post Luxembourg and I want to switch to Orange to take advantage of their Optique fiber and mobile offer The thing is I m moving to a new apartment with Orange Internet already in the name of the former tenant So I wanted to know 1 whether this subscription can be transferred to my name and how 2 once I have this subscription under my name can I change it to take advantage of the fiber and mobile offer deal Or will it make me ineligible for this deal Anyhow I came to their store on Friday last week The sales rep has no answer Told me he would call me back Today Monday I m back to their store again asking the same question He told me his superiors sick and therefore he doesn t know who to ask There is only one person in the vast orange organisation that knows the answer to this it seems I have given upon becoming a client with Orange

Enjoy getting robbed blind

If you enjoy getting robbed blind this company is for you I have a 5 Euro a month plan but pay around 50 euro every month for god knows what I never use more than my allotted 1GB a month but always seem to be charged for extra data and voice These people deserve to be in jail