Homepage for The Orb - the #1 bike light for side visibility at night
Based on authentic user experiences
ian cook
6731 reviews
N/A
8 months ago
Charged up but the would not turn on
Charged up but the would not turn on contacted the shop that sold the light they contacted me but since then they have done nothing since so left with a light that doesn t work
A
6731 reviews
N/A
8 months ago
Non-existant customer service
I purchased a bike from them and a little under a year into ownership it needed quite a lot of remedial work due to components failing I contacted Orb and they instantly replied saying it was wear and tear before I d even explained the problem They insisted the bike had rusted due to being used in the rain and that no manufacturer would honour the repairs I took the bike to Giant my only local Shimano specialist who entirely disagreed with that assessment and fixed the worst of the problems after taking 180 from me Orb want nothing to do with it They tell me that the bike isn t suitable for my use very short commute on roads in the south of England stored in a garage I ve got other bikes which haven t had any of these problems after the same usage and more over decades I have never known a bike to fail so quickly What a shame I loved this bike when I got it I even left a 5-star review on their website If they had honoured the warranty I wouldn t be writing this review but frankly I firmly believe they should be shut down I will be contacting Trading Standards and I may sue
Chris C
6731 reviews
N/A
8 months ago
Top quality product
Top quality product Excellent communication from Andrew throughout Definitely recommend
steve pattrick
6731 reviews
N/A
8 months ago
Love the lights provided
Love the lights provided Amazing quality
Rhea K
6731 reviews
N/A
8 months ago
I bought the orb bottle as an xmas
I bought the orb bottle as an xmas present for a keen cyclist and they loved it A great present that promotes safety
LindsayR
6731 reviews
N/A
8 months ago
I love this company
I love this company Super smart products and fab customer service Wish more companies had the same innovation and care for customers approach
Alexander Unruh Pi eiro
6731 reviews
N/A
8 months ago
Great service
The products are good but the service is exceptional They always respond on time an solve any problem you could have with any product
S Morris
6731 reviews
N/A
8 months ago
Brilliant customer service
My Orb developed a charging fault Wrote to Andrew immediate response swift diagnosis replacement in the post the following day As well as building a really innovative product I love mine fantastic customer focus to boot
Susie from West London
6731 reviews
N/A
8 months ago
What a clever smart bike design
What a clever smart bike design company Well designed built to last and perform and second to none customer services that are personal and efficient
Dave
6731 reviews
N/A
8 months ago
Good Quality Good Service Quick Delivery
I have an orb and a set of droid lights They are both excellent quality and promptly dispatched I had a few questions before buying and Andrew was quick with his replies and helpful I highly recommend