Based on authentic user experiences
Ben Oliver
6732 reviews
N/A
8 months ago
Fast efficient service
Simple quick effective
6732 reviews
N/A
8 months ago
Initial issue but then FULLY RESOLVED
Purchased one of Orbitkeys desk mats as they seemed to come highly recommended and I desperately needed a new one I really like the features with the magnetic cable holder and the double layer so that you can keep documents or notes easily to hand The delivery and service was great and packaging lovely very much suggesting good quality and on the face of it the mat looks great too The two major issues and reason for my reference to really poor R D is that even after 3 weeks I cannot get the mat to stop curling over in the direction it was rolled when packaged I have followed the instructions and looked to was it in the opposite direction on multiple occasions it just will not lay flat The second and most annoying is that the bottom layer of felt holds zero resistance to slipping all over the desk so when typing or working you find yourself constantly moving it mack into place It badly needs non-slip elements to the underside and also a solution to the seemingly permanent curling through how it is packaged and delivered So whilst it looks good it does not function anywhere nearly as good as previous much cheaper and more basic desk mats a real shame when a product that looks so good and wants to portray quality just doesn t fulfil it s primary purpose Update 03Jan 24 - After getting in contact Orbitkey have sent through some pads for the underside of the mat which have fully resolved the slipping issue and have also helped considerably with the curling issue Maybe a suggestion for Orbitkey would be to provide these with the mat in the first place considering the price point Anyway wanted to make sure I fairly updated this as they have been excellent in picking this up and resolving the issue so from a customer service perspective I can only report good things They have turned this around for me 100 and I would have no second thought about purchasing other items from this knowing how good they are at resolving any issues that might be faced Specific call out to Alexis for handling the issue and resolving it along with excellent communications and updates throughout
Gick Nilbert
6732 reviews
N/A
8 months ago
Really brilliant service experience
Really brilliant service experience Had some delivery issues with the courier not Orbitkey and the team there were incredibly helpful and supportive in getting them resolved Cannot fault the customer service focus at all and increasingly rare
KS
6732 reviews
N/A
8 months ago
Great service from Orbitkey in
Great service from Orbitkey in resolving issues caused by the delivery company
Ronny
6732 reviews
N/A
8 months ago
I love their key organisers
I love their key organisers amazing support as well
Richie Minton
6732 reviews
N/A
8 months ago
Excellent products and superior Quality
I placed an order on 25th May 2023 for three items Orbitkey Ring Orbit Ring and a Nail File Mirror The package arrived five days later 30th May 2023 bearing in mind that Monday 29th was a bank holiday I have to say the packaging was first class all three products are excellent quality if I have just one gripe it would be getting used to the release fob I ve tried undoing and redoing the fob I must admit it s got easier each time you use it Some people have griped about this but it will get easier the more you play around with it I really like all three items my wife is quite impressed with the mirror nail file I d thoroughly recommend buying from Orbit I will buy more from them in the near future I truly don t get all the negativity from other people on here This is my very first purchase from Orbit and am very truly happy
Karl Camilleri
6732 reviews
N/A
8 months ago
Great Products and Customer Service
I love the orbit key products and use them daily I had an issue with one of the key clip which started to tear after only 1 5 years of use I sent en email to Orbit key with this issue and they were quick to respond and sent me a new item by courier without hesitation Thank you for your service
Daniel
6732 reviews
N/A
8 months ago
Ordered a Key Organizer which worked
Ordered a Key Organizer which worked just fine in my case I also love the design of the products and joined kickstarter to support their sling bag
Michael
6732 reviews
N/A
8 months ago
Great Customer Service
Ordered an Orbitkey key organizer online Somehow the unit number for my apartment was not on the address line and the package It was sent to a random pick-up location that didn t notify me that it was delivered and was subsequently sent back Orbitkey customer service Dea was excellent in getting a new key organizer sent to me immediately with no hassle They were prompt and actioned my concerns quickly Excellent service and excellent product Very happy
Adelina Ionascu
6732 reviews
N/A
8 months ago
Excelent service
Excelent service I been shopping from them all the time over the past years If I had an issue it has been resolve quickly and to the maximum quality Excelent customer service and the products are durable and just beautiful design