Origincoffee Reviews

Coffee not arriving

Promised next day or same day delivery several days have passed with no coffee

Awful experience ordered cofffee never

Awful experience ordered cofffee never delivered rude customer care particularly the operation manager i spoke who swore about me as he put the phone down very unprofessional Still waiting for a refund

Rude staff

Rude staff awful customer service Bitter roast I ve been a subscriber for a few months and the last two batches have been awful so bitter and just tastes disgusting Sent in couple of queries - no response Went to the Southwark store and was faced with some annoying rude staff who was being Mr Know it all Didn t bother hearing me out and just kept giving the talk of he s the barrister and I m just a rando Never ordering here again

Overpriced

Nearly 4 for an almond croissant These people are taking the mick

Something not quite right

I ve tried to give Origin a good try I had a subscription to 2 x Rotating Espresso Coffee Subscription and 2 x Feature Coffee Subscription and 1 x Decaf Coffee Subscription for two months So I tried 4 of their non-decaf beans and their decaf For the non-decaf in particularly they all lacked body and flavour I came to the conclusion that something just isn t right The theory that I have I could be wrong is that the beans are either stale which is contradictory to the roast date on the packet or the packaging somehow lets in oxygen when it s sealed and hasn t yet been opened It could be something else but they tasted stale My set up is the Sage Bambino Plus and Timemore Sculptor 64s grinder and I brew flat whites During the course of the three months I skipped a month over Christmas to try other roasters I upgraded my set up with a spring loaded tamper a puck screen a bottomless portafilter and an IMS basket so I wondered whether that made a difference So I waited to write this review until I d tried a different roaster with the new set up I can categorically say that Origin beans have less body and flavour due to tasting less fresh than all other roasters that I ve tried since moving back to the UK in 2022 Some of the other roasters that I ve used are Bailies Lucid Union Pact All Press Square Mile Bell Lane Ireland Coffee-Direct Grind Blue Coffee Box and Modern Standard I don t know what to say because I gave them a fair chance over a period of time and across a variety of beans It s not a roaster I will try again soon

subscription doesn t work

got subscription - didn t work and no response from support

Took over 30 minutes and a call to

Took over 30 minutes and a call to their customer services to redeem a gift subscription Very clunky Not a good experience

Not fit for purpose in it s current state

Used Origin for years and have always been happy with their service and quality Latest experience has undone all of that for me I placed quite a larger order and only half of it arrived 3 emails and 1 message through Instagram with no response I had to call through and chase them to send the rest of my order No apology or even a simple rest on its way message It s not the customers responsibility to fix your errors and constantly chase for a resolution