Oroton Reviews

I have been a customer with OROTON for

I have been a customer with OROTON for a long time Over the years I have purchased a lot of beautiful leather pieces I purchased two wallets to have for gifts but never used them as it was purchased to have to give for a giftsWhen I got then I never thought any off them just put them away it was about 12 months I had to give one for a gift but to my disappointment when a open the box the wallet was all sticky and change in colour It was disgusting I did OROTON after sale is poor and disgusting I email them and send photos even email they CEO Mrs Child but ignored my messages completely and they told me it is an older wallet and there is nothing they can doAm a pensioner and find this a disgusting service as it is not a cheap label and I only wanted to replace it or get something to the same value I will never buy from them again

Customer Service Issues

I purchased a bag and 2 pairs of earrings online with a guaranteed 2 day delivery I did not receive the items within the promised time No contact was made by Oroton and they did not respond to my email The order said awaiting fulfilment on their website I emailed again and again no response Now the websites says 1 pair of earrings is out of stock so I emailed again and ask them to make a change as I need 2 pairs of earrings not 1 No response so I phone and get voicemail saying they will call me back I finally get an email response to my voicemail Oroton s concern is that they say they did not get my first 2 emails and how did I send them No mention of my delivery or order issues It was all about Oroton My response is to copy and paste my emails to show them what I have written and ask them why they are addressing their issues and not mine I don t know why they have ignored my issues because they did not respond to that email either Very very disappointing After many attempts Oroton have finally contacted me and they have offered a solution that is acceptable to me While the process was frustrating the outcome is good While this started as a negative review I am updating it to include the positive outcome

They cancelled 3 my orders in 1

They cancelled 3 my orders in 1 month poor shopping experience very disappointed

Don t buy on line Terrible and dishonest

Terrible Ordered and paid for a handbag for 320 on 5 February Received a confirmation then an email to say that the bag is out of stock but the order was processed and my money taken 9th of February still haven t been reimbursed Very dishonest and am getting worried about being reimbursed 8 days later I still haven t been reimbursed

Price manipulation scam

Price manipulation scam was in store yesterday and a bag I wanted to purchase was marked down with a price ticket stuck on Overnight I had think and thought I d like that bag and looked it up and was excited and they had a further 40 sale that was starting that day On returning to store they had removed all old mark down stickers and had returned the sale item to full price Shows me the ethics of the company will never purchase from you again

I wish I had read the reviews before

I wish I had read the reviews before completing my online purchase Purchased 6 items immediately 2 were refunded because not available who is managing the website Four delivered 2 are great and other 2 have a different colour shade than how they appear online Spent an hour via their chat explaining the issue Offered a refund but only if I pay for return which is way too expensive compared to the refund amount Crappy service in breach of consumer guarantee but expect the customer to pay to have their issue fixed My advice do not purchase via the website

Bought from Oroton

Bought from Oroton worst customer dealing ever one of the items were out of stock from the order of two items and they refunded without even asking if I want anything else as a replacement or exchange or if I want to cancel my whole order and I used a promotional code which now I am not able to use it for another item since it was just wasted due to out of stock item from their end Not a great response from their Customer support as they don t have that sort of process to support their customers in these type of scenarios I would say their online store is a price scam and do not recommend to buy anything from them There are great alternatives that you could go with such as Coach Kate Spade MK and Furla They could be a bit expensive but believe me their customer support is far better than Oroton

Belt falling apart - Oroton no help

Im really disappointed with the quality of the belt I purchased I ordered a belt and within months the coating has come off causing it to become unwearable as it looks haggard When I contacted Oroton they quoted their after sale service period had ended and that they could not help me This was a special purchase for me and I would expect a belt of that price to last longer than a couple months I will not be purchasing from this brand again