Orthomen Reviews

Product bad customer service awful

Scam Ordered a knee brace 199 It was the worst cheapest way too small junk I ve seen Sent it back the next day as per their 60 day return guarantee I took photos of me sending it at the post office and tracking ID They said after 3 months they never received it from the post Scam They probably sold the same one to someone else

Stay away

I purchased a knee brace that bent after a few days of use I sent a picture of the damaged brace They replied that I have 2 options But ever since then I have sent 9 emails and have called them daily for a month sometimes 4 or 5 times a day and it just keeps ringing I asked for a return authorization but nothing I requested a refund but nothing Horrible horrible experience

Contacted customer service requesting a

Stay away Zero customer service They are Chinese company pretending to do business in the USA They have not gotten me my knee brace - I am 10 days from my delivery date and 4 days away from the medical procedure I needed this brace for Tracking doesn t even show up in USPS - They are scam

Not worth the money

Contacted customer service requesting a RA authorization return which I received sent back brace unopened box unopened bag with knee brace tracking number shows that they received the brace and contacted them several times by phone and emails but no reply we just want refund as originally requested and offered Be aware Orthamon doesn t honor their return policy - use Amazon instead

Poor customer service

I was very disappointed with the brace I purchased It seemed okay the first day the longer you use it the stiffer the hinges get There is squeaking and a vibration from the hinges that is very uncomfortable plus the added force needed to make the hinges move made the brace useless Also the medial pad pushes on a very sore spot and there was no adjustment that would help It was a unfortunate waste of money It went in the trash I am currently using a cane until my knee replacement

I did not place this order

I did not place this order It was shipped to Hawaii and my home billing address is in GA I sent an email to customer service when I received the first notice of this order but was never contacted

You failed to mention that this device

You failed to mention that this device only works on smooth surfaces If there is a crack in the cement or asphalt driveway it is very hard to move over it It did not lift my husband high enough to get into the car

Waste of money

The metal pieces used to adjust the brackets not only fall apart but the top inside metal piece rub on the inside of the opposite thigh and left me with the worst bruise Then the metal pieces fell apart and the lower strap fell off making it inoperable We tried but could not repair the brace and threw it away A complete waste of money