Ortlieb Reviews

Great quality products

Great quality products complete information about them on the website fast delivery

Good experience

Shipment was so quick I haven t got any problem Thank you

Super

Super product Well conceived

Dad loves it

As mum and dad who love carfree in Europe we have had many many bags This new model by Ortlieb though rain or shine is a biking parent s best friend I can imagine as on office commuter also I would take this bag and then also the convenience commuter pack insert The backpack itself is excellent it s friendly to use in rain and provides ridges aiding draining so by the time you ve ridden through the storm your back is already ventilated dry sometimes The straps are very comfortable on mine and my wife s bag and I am very big and she is quite small So the adjustability in practical terms is great All the tech spec is exact what you expect from Ortlieb perfect seems good buckles good pannier clips

Poor durability of my Ortlieb bag s

Poor durability of my Ortlieb cycling bag and warranty claim deniedI purchased the Ortlieb cycling bag for my speed pedelec Initially I had high expectations of its quality and durability However after a few uses I noticed that the material was fraying at multiple points This was not the first bag I got and first I thought it was my use but by now I think they just can t be used on a pedelec I was disappointed to see such wear and tear in a bag that was marketed as a premium product Since I had opted for the warranty I contacted the manufacturer to have the bag repaired or replaced To my dismay my claim was denied and I was told that the damage was not covered under the warranty This was frustrating as I had spent a significant amount of money on this bag but also on earlier bags and expected better customer service Under Dutch law consumers have the right to a product that is of satisfactory quality and durability and I believe that this Ortlieb bag falls short of that standard I have attached pictures of the damage to the bag which show that it was not subjected to any unusual or extreme conditions Overall I am disappointed with the quality and durability of the Ortlieb cycling bag and the manufacturer s handling of my warranty claim I would caution others against purchasing this bag and recommend exploring alternative options that offer better value and reliability The most annoying thing is the fact that this manufacturer relies on the fact that consumers have no power to press their legal warranty claim and just simply decides to deny the claim I ve done business with comparable companies and this is the worst way I ve been treated I do not recommend buying their products Initially on the grounds of the quality but second to the handling of reasonable warranty claims wanted to add pictures but apparantly not possible

Awful UK customer service

I ordered an Ortlieb Vario with the 3 1 locking system directly from Ortlieb s UK site managed by Lyon The bag itself is excellent but unfortunately the locking system didn t fit my bike rack which has only a single vertical stud a detail that s only clear from the instructions Disappointed I started a return but the customer care experience was shockingly poor Instead of objective help I received personal opinions my concerns were dismissed as never heard that it can t be attached and my name was misspelled multiple times The tone throughout was rude and dismissive What s worse is that I had to pay 7 for my own return and they made up all sorts of different versions about their free return policy which somehow I was not qualifying for This is a terrible representation of an otherwise good product and after researching further I found that prices here are also notably higher I cannot recommend purchasing from this site the poor customer service and inflated prices make it a frustrating and disappointing experience Absolutely avoid

Damage on the foam on the back one week

Damage on the foam on the back one week after buying it Everything else is as expected

The product was delivered

The product was delivered unfortunately after the purchase I receive spam to my mailbox with requests to give a rating So I am giving an appropriate rating