Osbornsmodels Reviews

O dear

O dear spent this week in the south west having the intention of have a cream tea in Devon and opportunity arose to drop in on Osbornes well two visits in one day there at 12 30 close till 1 30 pm and again at 3 pm closed 4 pm my missus says never again Last year I managed to get an n gauge breakdown crane when he was open now I don t have a mess carriage to go with it What shall I do

Abysmal service

Hornby trainset bought in march loco faulty on delivery returned for repair 3 months later still not returned Given 14 days to return or Trading standards engaged and small claims initiated Absolutely do not recomend

Terrible Service

Osborn s appear to be an ideal destination for railway modellers however it didn t turn out like this for me After ordering and paying for ballast and paint seven months ago I still have not received either I have emailed them many times with only two apologetic replies the most recent two months ago Despite this their website is still advertising that they are taking orders with no mention of any delays

No delivery no refund

In May 2020 I ordered an item which was listed on the ship s website as being in stock but five months later I haven t received it I have sent two emails requesting a refund but regrettably I have not received a reply Although the amount involved is small l will be pursuing this further with PayPal and with the magazine in which l saw the shop advertised

Worst online hobby shop

Ordered items shown as in stock After several weeks of no correspondence asked how order was going Was told it would be sent in a couple of weeks After 5 months of no further correspondence or arrival of goods again asked where order was Was told should have it by now and they would look into it Waited over a week or so and still nothing about the order Tried to recover funds via PayPal but transaction date was just outside their 180 day limit so now trying to recover through Bank VISA

Thieves

Ordered several items 13 months ago Received part of the order eventually Phoned them several times no answer Emailed several times auto reply Too late to claim refund off PayPal I cannot believe they are still advertising in all the magazines Do not use this terrible thieving company

Ordered a Dapol Pannier which

Ordered a Dapol Pannier which unfortunately on second test run had a gears failure Have telephoned and left a message their answerphone saying they are still closed due to COVID and e-mailed them twice with no response E-mailed Dapol and had a most helpful and immediate response Will not be spending 200 with these people again

Purchased paid but never received

I have purchased 3 pieces f Kato 3way extension cable s Paid for it and never received them 4 times I ve mailed them but never get an answer They keep on sending my mails unanswered back I have checked the mail address and website that seems legal Does anybody know something about this company

Ordered a crane in November 2024 never

Ordered a crane in November 2024 never arrived emailed them to which they replied I would be receiving it soon I then emailed them in January to ask if I was going to get my crane with no reply Thankfully I payed with PayPal with buyer protection and raised a case and I received my 150 back today Poor customer service took my 150 and received no item will never use this company again have told all my modelling friends about it