Ostermann Reviews

Not happy at all

Not happy at all I ordered an item that was shipped from Germany to the United Kingdom But I didn t like the item so wanted to return it However they did not include a return label which should be standard procedure and now I m trying to contact someone in Germany to share a return label with me I can t return it without the label not responsive at all

I deeply regret my purchase from

I deeply regret my purchase from ostermann de I ordered a Hulsta brand cabinet on March 10 2024 with a promised delivery time of approximately 8 weeks After 10 weeks with no updates I proactively contacted ostermann de A week later I learned that Husta had gone bankrupt and could no longer fulfill the order I selected a different cabinet with a promised delivery time of 12 weeks After 14 weeks I still hadn t received any updates Unable to speak German I had a family member contact ostermann de They explained that the cabinet was in their warehouse but the warehouse was undergoing repairs As a goodwill gesture they offered free expedited shipping However ostermann de s expedited shipping took an additional 2 weeks Upon delivery the delivery person informed me that the cabinet s glass might be broken due to the sounds of shattering during transit I refused delivery and the delivery person noted the issue My family member has been following up with ostermann de for nearly 2 weeks now but I still haven t received any further information It s disappointing that such a large company would operate in such a disappointing manner The excessive wait times and the need for customers to constantly follow up on their own orders is frustrating Update now is almost 1 year and i still hear nothing from them 24-01-2025