Ottawabaskets Reviews

Ottawa Baskets Canpar Express

The package was 3 days late even though I ordered the package 2 days in advance When I called them they were rude not really professional and they just wanted to wash their hand saying that it was the responsibility of the delivery courier I will never use their services again Please stay away from this company as for a moment I felt very disappointed

POOR delivery and even worse Customer Servie

I had a planned vacation from November 29-December 15th out of country and was unable to deliver in person a 60th Birthday gift to a member of our leadership team Given this I entrusted Ottawa Baskets with curating and delivering a large selection of items a planted Orchid Helium Balloon a bottle of champagne cake and many other assortments of snacks I selected a delivery of November 28th and left the country very early the next day When I finally landed near a WIFI signal I was so dissapointed to hear the state of the delivery The flower pot was smashed the helium baloon deflated and limp the cake crushed on one side with the icing all over the lid the box of the lid of the champagne There was just a complete lack of care I immediately followed up with customer service and sent photos They responded quickly about a 24 hour notice and how they would refund the balloon only Buyer beware DO NOT depend on a good delivery and ensure you contact the receiver within 24 hours or you are cooked I have photos available for anyone interested

Absolute scam

Items never got shipped Customer service stopped replying I am at the point of claiming this back through my credit card

Terrible customer service perhaps fraudulent

I placed an order from Thunder Bay using my credit card As my mailing address and the address in Ottawa where the basket was to be delivered to were different I found out only by email that they would not process the order until I sent an etransfer They said they would refund the credit card amount so obviously it went through I will not pay twice I cancelled the order and still do not know when I re pay When I call their customer service number it says to leave a message and hangs up on me This is a very questionable business

Not even based in Ottawa

I spent alot of money sending a gift to colleagues in Ottawa I used Ottawabaskets ca thinking they were honest and legit as they literally say based in Ottawa and that there was free same day delivery I ordered the gifts on Tuesday and I m told they may arrive by end of day on Friday I ordered fresh baked goods for no one to receive them cause no one is around on a Friday night to receive them So disappointed I would NEVER recommend this company ever

Do not order from this company

Similiar to every review below Order from them because I thought they were located in Ottawa and recipient lives in ottawa Chose dec 23 ship date ordered Dec 21 Its now Dec 29 - I have contacted them at least 7 times and I get standard cut response of watch the tracking site Track site shows canpar got item yesterday with delivery expected next week at which time the recipient will be on vacation

GET OUT OF HERE

Don t order from here they are misleading and it s false advertising Go somewhere else this place sucks