Based on authentic user experiences
customer
6727 reviews
N/A
1 year ago
The absolute worst customer service
The absolute worst customer service I was hung up on Rio Grande has the best customer service and products The website is so dated and frustrating to choose options I will never recommend this place to anyone
6727 reviews
N/A
1 year ago
Shipment Scammers
I am calling them for 5 days in a row but they are not giving any information about my shipment It was guarantied delivery in 7 days but I got nothing When I call them they are just saying you picked the cheapest shipping what are you expecting It is a fraud they are not shipping items properly and playing with shipping details with their shipper I also will make a lawsuit for that clown company This is just a scam
Charlotte Blostrupmoen
6727 reviews
N/A
1 year ago
Bad products
Bad productsI bought 2 bottles of silver testing acid from this company under a year agoBoth acids did not test react to silverI contacted the company their answer was that inexpensive testing acids have short life time and no guaranteesWhat I have just opened them and my other acids are from same manufacturer and have lasted over 8 years now and still goingLast time i will use this company againSuch a poor costumer services
i rage
6727 reviews
N/A
1 year ago
Great company
I have always gotten superior customer service and products from this company So much so I very rarely purchase silversmithing and lapidary supplies from another vendor Highly recommend Otto Frei
Gregory Hill
6727 reviews
N/A
1 year ago
Great Customer Service Experience
Originally I was concerned about ordering from this company due to all the negative reviews on Trust Pilot however after searching the internet for two months they were the only company that had the specific metal files I was looking for Somehow I made a mistake when placing my order and put an extra item in my shopping cart I messaged Otto Frei immediately but after waiting a few hours for a response I decided to call I got to a real person quickly and she was able to cancel my order right away so that I could place it again While I was on the phone with her another customer service representative was responding to my message Both representatives were extremely helpful and courteous In this day and age when you are lucky to even be able to talk to a real person and not a useless A I program my experience with Otto Frei was amazing In fact I was so happy with their Customer Service that ironically I decided to add two extra items to my new order And my order arrived incredibly quickly and well-packaged