


Outback Yarns Home of Knitting Yarn Patterns Fabric
Based on authentic user experiences
Cherie
6737 reviews
N/A
6 months ago
Appalling Service
I placed an order on 16th January Paid via PAYPAL and it should have taken 3 to 5 days for delivery It is now 4th February Despite several emails to the company I have received no reply and no yarn I even offered in one email to accept a different colour if my chosen colour wasn t in stock Still no response from the company I won t order from them again Update Reported them to Paypal Full refund today 7th Feb No explanation and no apology Placed the order with Yarnsmith uk this morning Received an email this afternoon telling me it has been shipped Now that is what I call good service
Kay Sexton
6737 reviews
N/A
6 months ago
Poor communication
Ordered on 17 May No communication Queried order on 28 May No communication Received refund on 29 May No explanation no communication Poor service
Annette Carroll
6737 reviews
N/A
6 months ago
shocking customer service
Ordered some knitting yarn on 22nd May which was showing in stock and paid with PayPal Received a confirmation of order Around 2 weeks later order status was showing awaiting fulfilment so sent an email to query the delay No Answer I let another week pass and emailed again explaining that I was in no rush for the yarn but could I have an update as still showing awaiting fulfilment Again no answer I decided to query through PayPal and actually requested a refund Within an hour or two I had been refunded No email to apologise for the delay and shocking customer service at not replying to my queries Do these people not want business Until today I had been willing to wait for the yarn Just wanted acknowledgement to my queries Shocking service
Hanna Del Gough
6737 reviews
N/A
6 months ago
Absolutely no communication
Absolutely no communication no dispatch times and no word on shipping I placed an order on the 1st October it still hasn t shipped I run a business myself and while I can appreciate the factors that cause a bit of delay this is ridiculous Stop taking people s money for orders that you can t dispatch in good time
Bernhard Stolworthy
6737 reviews
N/A
6 months ago
My wife placed an order on 4 November
My wife placed an order on 4 November has still not received the goods Sent several emails but have only had one reply I only ordered from this company as I placed an order earlier in the year it was delivered within 5days Will not be using this company again
Linda Loveless
6737 reviews
N/A
6 months ago
Placed an order on 24 6 22 still not
Placed an order on 24 6 22 still not received it despite 3 emails I just get an automated response to say they are short staffed If it does not arrive tomorrow I shall be asking for a refund Will not be ordering from this company again They should not be taking customers money if they are unable to fulfill orders
Alison Taylor
6737 reviews
N/A
6 months ago
DO NOT ORDER
Look at trust pilot reviews before placing an order Wish I had I Placed an order over two weeks ago Website stated delivery 3 days I have emailed phoned 3 times and left messages and tried to contact them via there website but had no response Called today and actually answered my call Asked about my order status was told it wasn t in stock and they had refunded me They had not refunded me and had made no attempt at contacting me When i queried this they hung up on me customer service is non existent DO NOT ORDER FROM THIS COMPANY
Thee Ones
6737 reviews
N/A
6 months ago
rude and unhelpful
I paced an order with 24 hour delivery 3 days later I rang Outback Yarns as the order has not arrived but they said they couldn t look into it with Royal Mail until 14 days have passed When I questioned this they hung up on me
Paula Burton
6737 reviews
N/A
6 months ago
Read reviews Avoid
Read reviews Avoid like many other buyers I placed an order for Rowan Cocoon yarn and was so pleased to find this little gem since it was discontinued- a week later and no wool and no response to my emails PayPal stepped in and refunded me It is a shame because it has all the making so of what could be a very successful reputable seller I do not recommend and will never use them again Outback Yarns - listen to the reviews and have a good shake up
Carly Vaughan
6737 reviews
N/A
6 months ago
5 Stars Lovely little family-run business Real service from real people
Brilliant service from a lovely little family-run company I needed some discontinued yarns quickly and they were able to come up with exactly what I needed and get it out to me promptly On top of that I was able to get some backing fabric for a quilt that has been sitting around for ages Being a family-run store they were friendly and honest from the get-go So nice to deal with real people and support a UK small business instead of dealing with and pouring money into corporate faceless nothings