Outbackyarns Reviews

Poor communication

Ordered on 17 May No communication Queried order on 28 May No communication Received refund on 29 May No explanation no communication Poor service

shocking customer service

Ordered some knitting yarn on 22nd May which was showing in stock and paid with PayPal Received a confirmation of order Around 2 weeks later order status was showing awaiting fulfilment so sent an email to query the delay No Answer I let another week pass and emailed again explaining that I was in no rush for the yarn but could I have an update as still showing awaiting fulfilment Again no answer I decided to query through PayPal and actually requested a refund Within an hour or two I had been refunded No email to apologise for the delay and shocking customer service at not replying to my queries Do these people not want business Until today I had been willing to wait for the yarn Just wanted acknowledgement to my queries Shocking service

Absolutely no communication

Absolutely no communication no dispatch times and no word on shipping I placed an order on the 1st October it still hasn t shipped I run a business myself and while I can appreciate the factors that cause a bit of delay this is ridiculous Stop taking people s money for orders that you can t dispatch in good time

My wife placed an order on 4 November

My wife placed an order on 4 November has still not received the goods Sent several emails but have only had one reply I only ordered from this company as I placed an order earlier in the year it was delivered within 5days Will not be using this company again

Placed an order on 24 6 22 still not

Placed an order on 24 6 22 still not received it despite 3 emails I just get an automated response to say they are short staffed If it does not arrive tomorrow I shall be asking for a refund Will not be ordering from this company again They should not be taking customers money if they are unable to fulfill orders

DO NOT ORDER

Look at trust pilot reviews before placing an order Wish I had I Placed an order over two weeks ago Website stated delivery 3 days I have emailed phoned 3 times and left messages and tried to contact them via there website but had no response Called today and actually answered my call Asked about my order status was told it wasn t in stock and they had refunded me They had not refunded me and had made no attempt at contacting me When i queried this they hung up on me customer service is non existent DO NOT ORDER FROM THIS COMPANY

rude and unhelpful

I paced an order with 24 hour delivery 3 days later I rang Outback Yarns as the order has not arrived but they said they couldn t look into it with Royal Mail until 14 days have passed When I questioned this they hung up on me

Read reviews Avoid

Read reviews Avoid like many other buyers I placed an order for Rowan Cocoon yarn and was so pleased to find this little gem since it was discontinued- a week later and no wool and no response to my emails PayPal stepped in and refunded me It is a shame because it has all the making so of what could be a very successful reputable seller I do not recommend and will never use them again Outback Yarns - listen to the reviews and have a good shake up

5 Stars Lovely little family-run business Real service from real people

Brilliant service from a lovely little family-run company I needed some discontinued yarns quickly and they were able to come up with exactly what I needed and get it out to me promptly On top of that I was able to get some backing fabric for a quilt that has been sitting around for ages Being a family-run store they were friendly and honest from the get-go So nice to deal with real people and support a UK small business instead of dealing with and pouring money into corporate faceless nothings