


Based on authentic user experiences
Steven Forster
6737 reviews
N/A
6 months ago
Verified review Just Spammers
Just another load of spammers living in 1998 I certainly would not buy from them or use them given they spam me without me even ever using them Independently verified review by Trustpilot
Tim Joyce
6737 reviews
N/A
6 months ago
Shocking - Avoid at all costs
This company is hands down one of the worst I ve had the misfortune of wasting my money and time on I ordered a light fitting with additional shades over the BF Weekend in November The delivery timescales were dispatch and deliver within 14 days which would mean I could install in time for Christmas nowhere on the web site at that time was there any warning of delayed dispatches or to deliveries to customers There was also no mention on any of the product pages that I purchased from that they were not in stock I ordered paid and waited After a week I chased for an update on the dispatch and this is where the pain of contacting them began They have zero customer service skills so be warned you ll get next to no help You can t call them as their phone lines are for sales only and want all CS comms to be recorded in writing Fair but rubbish at the same time as a call would be easier and can be followed up by email - Instead the useless contact I had the miss fortune of speaking with had me going back and forth on email for near 3 months I ll refer to them as TTurns out after me chasing them for info the products weren t in stock and were stuck somewhere in ports and on a container ship so even though T advised they would arrive in time they didn t After chasing and finally asking for a cancellation and refund on 20 12 I was told I couldn t do this as the product was dispatched and I d need to refuse when they were eventually delivered although no ETA or date could be provided 5 1 22 - 2 of 3 boxes are delivered by DPD absolutely destroyed Both large boxes contained 3-4 glass shades the boxes themselves were crushed and one had a football sized hole in the side of it Box 3 was not delivered - I chased OL and received a less than helpful response from T I was asked to provide photos which I did also advised I wouldn t check the inner contents as they would be glass that could have been damaged and spill into my house or cause harm T said they would confirm with the warehouse on next steps however didn t reply to me I chased on 6 1 and was advised the same then asked if I could confirm damage to the products again - Once again i confirm I wasn t opening the inner boxes to check this but provided photos Again I didn t receive a reply On 10 1 I received an email advising the collection was booked for the following day 11 1 with DPD I was out of the UK on holiday and couldn t get someone in short notice so asked to rearrange The collection went ahead anyway and DPD wasted a journey - I received an email from T on 14 1 to advise collection would be arranged once I returned and once again was asked for confirmation if the items were damaged On 17 1 I emailed to advise my availability to arrange a return as well as confirming a further time I was not checking if the glass was broken Collection was finally made on 21 1 by DPD - The 3rd box was located by DPD in their warehouse and returned I emailed confirmation of my returns tracking to OL s and asked for an eta on the refund They never responded On 4 2 I emailed to chase the returns and refund T responded 3 days later on 7 2 advising they would follow up they didn t I emailed that night to express my dissatisfaction at the lack of any support offered This was not acknowledged 8 2 - Finally the order was cancelled and a full refund processed To this point not a single apology for such a poor experience and wasting my time 01 04 TrustPilot contacted me to say OutdoorLighting had requested info from me to validate the experience I ve reviewed and possibly attempt to Help Given the 3 months of hassle they put me through I decided they could shove any offer of help and declined However they then disputed the legitimacy of my review and tried to have it taken down so I ve had to waste more of my time sending documents to prove my order and experience with TP
JOYA MANTEGAZZA
6737 reviews
N/A
6 months ago
Spammer
They are sending a lot of spam emails and totally ignore any unsubscribe requests I would never even consider buying from a company that behaves in this way Update 31 03 2022 Trustpilot has informed me that Outdoor Lighting is actively trying to get my review removed I forwarded the last few spam emails to Trustpilot and hope they do the right thing and don t remove legitimate reviews for profit We ll see
Steven Forster
6737 reviews
N/A
6 months ago
So far so bad
EDIT Outdoor Lighting have tried to get this review moved but I have submitted evidence to Trustpilot to show this is a genuine order and experience It is 12 months since I had this poor experience and have still not received my refund AVOID I am TRYING to return an item It took 7 days to respond to my return request email why even have such a manual process The website suggests that I will receive a shipping label only they just emailed me the address not label and said a GRN will be with sometime and I should keep an eye out This is already the slowest most inconvenient return I have ever done and it s going to be a while before I get my money back if ever because they are going to email me again manually when the item is received and have already proved to be very slow This is not acceptable in the 21 century and could really do with the money not taking weeks to come back to me before Christmas All this after I want to return the items because they require a lot of assembly which was not mentioned on the item description
SPLODGE
6737 reviews
N/A
6 months ago
I purchased several LASIDE up Down
I purchased several LASIDE up Down lighters recently the specification of the bulbs where 2 35W Upon installing the unit was left on overnight and melted This product is clearly unsuitable for 35 Watt bulbs and despite writing to LASIDE I have had no response to my issueBe very weary of purchasing this product
Frank
6737 reviews
N/A
6 months ago
Terrible shop
Terrible shop run by amateurs First my order arrived in dribs and drabs all very late One of the lights arrived shattered and when I asked for a replacement the seller refused because it had taken me 6 weeks to get around to fit it which he thinks is too long One part of the order never arrived and the seller refused to replace it because he had proof of package delivery - but it was missing from the package The lights came boxed in used boxes from other manufacturers The phone line is never answered and voice messages are not returned Overall it feels like an unprofessional operation and they do not even offer the best prices available I would strongly urge you to avoid this seller
JOYA MANTEGAZZA
6737 reviews
N/A
6 months ago
Awful firm
Awful firm ordered garden lights early October still no sign Difficult to reach them by phone online impossible and on the chat-line one has little or no success to get answers Basically what shows available and ready to deliver in a couple of days never turns up Would avoid this firm or any which does not answer the phones
Chris Gates
6737 reviews
N/A
6 months ago
Nice lights
I had searched high and low for a certain type of outdoor light that I wanted for my garden Found it on this site Good price fast delivery Can t say much fairer than that Very happy No issues and I can recommend
Arun Chopra
6737 reviews
N/A
6 months ago
Good Customer Service
Nice lights good price Delivered in good time given current circumstances
Chris
6737 reviews
N/A
6 months ago
Good light service
The light was delivered on time and looks to be well made The included bulb is a nice touch