Outdoor-lighting Reviews

Shocking - Avoid at all costs

This company is hands down one of the worst I ve had the misfortune of wasting my money and time on I ordered a light fitting with additional shades over the BF Weekend in November The delivery timescales were dispatch and deliver within 14 days which would mean I could install in time for Christmas nowhere on the web site at that time was there any warning of delayed dispatches or to deliveries to customers There was also no mention on any of the product pages that I purchased from that they were not in stock I ordered paid and waited After a week I chased for an update on the dispatch and this is where the pain of contacting them began They have zero customer service skills so be warned you ll get next to no help You can t call them as their phone lines are for sales only and want all CS comms to be recorded in writing Fair but rubbish at the same time as a call would be easier and can be followed up by email - Instead the useless contact I had the miss fortune of speaking with had me going back and forth on email for near 3 months I ll refer to them as TTurns out after me chasing them for info the products weren t in stock and were stuck somewhere in ports and on a container ship so even though T advised they would arrive in time they didn t After chasing and finally asking for a cancellation and refund on 20 12 I was told I couldn t do this as the product was dispatched and I d need to refuse when they were eventually delivered although no ETA or date could be provided 5 1 22 - 2 of 3 boxes are delivered by DPD absolutely destroyed Both large boxes contained 3-4 glass shades the boxes themselves were crushed and one had a football sized hole in the side of it Box 3 was not delivered - I chased OL and received a less than helpful response from T I was asked to provide photos which I did also advised I wouldn t check the inner contents as they would be glass that could have been damaged and spill into my house or cause harm T said they would confirm with the warehouse on next steps however didn t reply to me I chased on 6 1 and was advised the same then asked if I could confirm damage to the products again - Once again i confirm I wasn t opening the inner boxes to check this but provided photos Again I didn t receive a reply On 10 1 I received an email advising the collection was booked for the following day 11 1 with DPD I was out of the UK on holiday and couldn t get someone in short notice so asked to rearrange The collection went ahead anyway and DPD wasted a journey - I received an email from T on 14 1 to advise collection would be arranged once I returned and once again was asked for confirmation if the items were damaged On 17 1 I emailed to advise my availability to arrange a return as well as confirming a further time I was not checking if the glass was broken Collection was finally made on 21 1 by DPD - The 3rd box was located by DPD in their warehouse and returned I emailed confirmation of my returns tracking to OL s and asked for an eta on the refund They never responded On 4 2 I emailed to chase the returns and refund T responded 3 days later on 7 2 advising they would follow up they didn t I emailed that night to express my dissatisfaction at the lack of any support offered This was not acknowledged 8 2 - Finally the order was cancelled and a full refund processed To this point not a single apology for such a poor experience and wasting my time 01 04 TrustPilot contacted me to say OutdoorLighting had requested info from me to validate the experience I ve reviewed and possibly attempt to Help Given the 3 months of hassle they put me through I decided they could shove any offer of help and declined However they then disputed the legitimacy of my review and tried to have it taken down so I ve had to waste more of my time sending documents to prove my order and experience with TP