Outdoor365 Reviews

I ordered the most expensive leatherman

I ordered the most expensive leatherman Heritage sheath and have been charged for it but sent the cheaper version

Unhelpful customer service

Item fine but the engraving was so far off-centre it was laughable Contacted customer service who said to return the item but seeing as it was a gift there wasn t enough time to send back and wait for the replacement I kindly asked them if they could initiate a replacement and I would send the return ASAP only to be told that wasn t possible Poor customer service letting down an otherwise quality product Will purchase elsewhere in the future

Front up

Placed an order on 2nd of December with a delivery of 1 to 3 days Nothing Understand there are challenges but call helpline no Sorry staff shortages mean we can t take calls please email co Uk Email if your request is urgent please call number Happy to accept orders but just as happy to ignore customer service obligations It s difficult for all of us at this time I wouldn t dream of treating my customers like this

Terrible

Terrible avoid buying here Also beware they have various companies linked to them Multi-tool-store is also these people Ordered a leather man it arrived and quality was terrible Logo was not printed correct tool was not tight just flopped about This was a Leatherman Free P4 I ve got the P2 and the quality was 100 better These looks like off the line rejects Trying to return it and it s hard work there is no contact number

Shocking customer service

I didn t receive my order emails ignored initially I was eventually promised replacements which weren t in stock I was then told I d be refunded which never happened Now my emails are being ignored again and it looks as if i ll need to get my bank involved Worst online experience in a long time This was from their sister site ledlenser-store co uk by the way but it seems they are the same company with the same customer service

really poor customer service

really poor customer service ordered an item via express delivery and paid extra to get it within the 1-3 days stated umpteen phone call unanswered email and absolutely no empathy whatsoever from customer service manager just gargled excuses and an offer to refund the express delivery off 3 95 what a bonus that is Really poor

Leatherman Tread Tempo Kit

Wrong parts delivered two times in not original sealed package The shop was unable to comlete the order Positive is that finally I got the money back Minosr CZ

Waste of time

Place order state date of birth and they won t ship until I send them photo ID after taking my money I m a 48 year old looking to buy an elaborate overpriced pair of pliers I am not an axe murderer I ll shop elsewhere First time customer the one and only time I ll shop with you

Missing items and no response from the business

I agree with the last reviewer They are happy to take your money and then fail to reply to any emails or phone calls if you have an issue I ordered a skeletool and sheath The sheath arrived but no skeletool Poor packaging and item missing Still not had a response or a refund I would give this company a zero if I could Keep well away

I ordered a strap for my watch

I ordered a strap for my watch I received one but I think it s a differtent one I trying to return it but the form is only working with a UK adress i m sending emails but I only get back that my email with text and pictures is blank Strange