Outfittery Reviews

Zero Customer Service

I have used outfittery for almost a year now I have had a few successful boxes - the prices are a little high and the billing is a little confusing but I do like the idea of personal shopping However the last box has been a complete disaster I received my notice my box is ready on January 10th normally it will be shipped the next day or so This box was not shipped until January 31st I have no idea why - if there were articles missing and they were waiting for supply Because when I received my box on Feb 5th - the pair of shoes were missing from the box Honestly the box was too small to even include a box of shoes with all the other articles I noticed right away took photos and tried to reach out to outfittery to notify them by online form email and calls Zero attempts of contact have been made since Feb 5th I returned the box on Feb 8th with a note inside basically untouched because I did not want to be charged for the missing items even though there were articles I was interested in Sure enough I am now being charged for the missing shoes I finally started getting calls from outfittery 2x the first time the call came up as Suspected Spam on my phone so I ignored it the second time today was just general missed call I have since tried to call back both their listed number on their website and the Suspected Spam number I have written an email to their CEO along with both swiss and german service emails I am at a loss This is such a poorly run business I should be able to contact someone And there should be an easy way to confirm if the shoes were included in my box or not photo of packed box before shipment

Impossible to get in contact with

Impossible to get in contact with I have had an order delivered that I would like to return however the app just does not work I have scanned the qr code and it does not recognise any orders so I can t select what I want to send back There is over 1000 worth of clothes in this order which in itself is excessive but not knowing if I will be charged if I simply return them without having selected anything on the app is worrying I have tried MULTIPLE times to call the contact number which is never answered I have emailed sending photos of the problems with the app but no response I have messaged via Facebook which someone did reply asking how they could help but never replied again once I outlined my issue I didn t want to write a bad review but this is the only platform I can see that anyone has actually had any contact through I need to know why the app is not showing any orders and so how best I can return the items without this return becoming lost in the system and me being charged There is of course a time limit to return items before I am charged for the whole order so this needs resolving ASAP

Do not use

Do not use I received a box and have contacted them several times trying to get this returned as there is no return slip in the box and the app is still showing that the box is out for delivery Today I received an e-mail stating that 899 81 was being taking from my PayPal account for the box I would love to return the box but Outfittery don t get back to you I have tried calling the number as well but I just get the same message repeated every 10-seconds telling me that my call will be transferred shortly your request is important to us please hold the line Eventually the message changed that all the staff are busy and the call hung up so once again I am left with no way of contacting Outfittery I am happy to return the box the items provided were expensive and not in line with what I requested at all and mostly ill-fitting So I have no desire to keep the box anyway I would love to return it

Very disapponting

Very disapponting We were excited to try their service for my husband and even though they sent good quality clothes they didn t deliver one of the t-shirts that was listed on the invoice and we had to pay it anyways It s a tricky situation because we had no proof of what we actually received but we reached out to them with the issue hoping they would understand and trust us and no one ever answered so we had to pay for something that we never received We are very disappointed and will probably never order from them again

AWFUL - zero customer service zero support zero care

Awful I was previously signed up to Stitch Fix who were excellent but I opted out of this when they sent the email as I was due to be out the country The opt out appears not to have worked I was away for work for two months and came back to a box that my mother had accepted while house sitting I then received an invoice so sent them to emails asking about returning the items but received no response only a message saying they were unusually busy - no surprise if their opt out didn t actually work I took them back to the post office and shipped them back I ve since received a threat to take the matter to a debt collection agency This had a phone number listed so I called and stayed on hold for a long time until they just cut me off How are you supposed to communicate with these people In court I suppose I was happy to consider using them now I m back because their clothes were actually okay they just didn t fit me but now their total lack of response and threat of escalation has changed my mind Such a shame because this would never have happened with Stitch Fix

Poor service

I have tried other similar services in the past in other countries therefore I decided to give outfittery a try The choice of clothes was not fitting my style moreover I only received clothes out of season Even worse one of the items listed in the box was missing and there is not a section in the return page where similar issues can be escalated or reported Extremely deluded by the service

Do not use

First time using the service and have been charged over CHF 1700 even though I returned the box 3 days after receiving them and provided shipping receipts and delivery confirmation from Die Post Having used StitchFix in the past I was looking forward to using the service but not if this is my first experience with them They have not even tried to contact me or attempt to resolve the issue the only sent an invoice Thankfully I did not set up a credit card like others

I want to return all items as they are

I want to return all items as they are well over the budget I anticipated However I have parcelled up the box and put the label on I tried sending back via InLocker and it wasn t a valid barcode I m stuck with how to return and do not want any monies taken from my account