Outletpc Reviews

Horrendous Support Exchange

Got a few parts through OutletPC while building a computer Once I got all the parts together and put everything together there were some issues getting the BIOS up and was able to figure out it was my processor Customer support was very patronizing and insisting that it couldn t be any of the parts and even if it were the processor it must be because the pins were bent and if so they wouldn t cover it I eventually sent it back after the recommendations of multiple other people however OutletPC would not cover shipping costs I was only able to figure out that it had arrived because of my UPS tracking number and once it had arrived they wouldn t give me any updates on the process After 7 days I started calling them to make sure everything was okay and to check on what was going on but they still wouldn t give me any answers 5 days went by and a few more phone calls to the point where I decided to get in contact with their sales which were completely more competent and helpful than the people meant to be getting back to me about my defective parts The parts were defective covered for exchange and had been ready 3 DAYS prior still 9 days after having gotten there and that he could have it shipped that day and take 2-3 days to get back to me The package didn t leave until the end of the next business day and took an additional 6 days to arrive Newegg covers shipping and has received checked and replaced defective parts of mine in the past in under a week and it took nearly a month and an outrageous amount of shipping fees for the same thing from OutletPC

Will literally lie about items not

Will literally lie about items not meeting their stated specs and try to charge for returns I suggest you go with a trustworthy company like amazon or newegg Worst customer service

Slow Processing Slow Shipping

Ordered multiple components from 4 different vendors on a Sunday night By Wednesday all my components had arrived except from this vendor Slow to process slow to ship and when called out on it blames payment processing times Funny how every other vendor has no problem processing and shipping within 1-2 business days If you d like your order shipped in a timely fashion DO NOT USE OUTLET PC

What an awful company

What an awful company Took twice as long to get parts from them Their support team is unapplogetic and their website is unaccomidating Do not order from them if you can help it Go anywhere else first I cant even actually tell you how bad they are as this website has a language filter

Simple Pathetic

Ordered a specific drive from what they had pictured to match another drive I have They sent me some garbage drive and had to file a claim with paypal to get my money back This company is simply pathetic

Do not order from them

Do not order from them I ordered a NZXT X62 watercooler and received a X52 when I contacted them about it they had me go through a return process which I had to spend 20 of my own money to send the product back and that was 2 weeks ago still haven t received the refund

I bought a motherboard and ram from

I bought a motherboard and ram from them and it took 9 days to get Delivered Apparently someone else signed and took my package and they aren t answering emails now and just told me to file a claim through PayPal I m gonna file a dispute show them their trust pilot and show them the transcript I had with UPS I ll also file a complain with the BBB and FTC They need to get shut down The person Working there which I assume is only 1 guy is named Mike Malon and he is supper rude

Old Version 1709 Windows 10 Home- OEM

Ordered Windows 10 Home - OEM Got suckered Paid extra 6 95 for 3 day shipping and got it in a 6 week days The version was 1709 an old version with issues instead of the new1909 upgraded version I had to download from Microsoft and use the activation Not happy but I learn from experience so I ll be a one time customer You got me once

Awful

Awful Irresponsible Disrespectful Incompetent Highly advice against buying from there They are slow made many mistakes during my purchase unable to fix their own problems seem reluctant now to return the money Save yourself some time and money and buy somewhere else Worst customer service