Ovensupport Reviews

This company is one of the worst and

This company is one of the worst and most degrading companies I have ever dealt with when it comes to cleaning my cookers I paid them the agreed-upon fees but they failed to clean my cookers and did not refund the amount I paid without providing any explanation Therefore I strongly recommend that anyone considering using this company should stay away They are a group of dishonest individuals who deceive and mislead Avoid engaging with this infamous company

AVOID - AVOID - AVOID

This company is worst class - scam Their online calendar will tell you they have near to next day appointments and before you can even finish paying the deposit they will be the phone trying to upsell to clean your washing machine and dishwasher and then asking for a monthly payment for a subscription when they finish this they ll try and sell you products you don t want until you get fed up After taking your deposit they will call a few hours later tell you the appointment wasn t confirmed and give you another date a month away Trying to get a refund is impossible CHARGEBACK VIA YOUR BANK

Wish I could give a 0 - awful company

Wish I could give a 0 as that is all this company deserves Avoid at all costs I was unable to receive my oven clean due to being unwell at the end of December 23 and I have still not received my refund I have been chasing for days their staff have 0 knowledge or customer service skills but they are refusing to give me my money back They have tried to use the we can t give refunds over a bank holiday but the email you get says your refund will take maximum 28 DAYS no mention of working days I have no escalated to a complaint but 0 response and still no refund I m calling my bank now to reverse the sale as this is beyond a joke and not acceptable There are much better local cleaners who won t rip you off STAY AWAY

Beware of the Oven Support Company

I wish I had consulted Trustpilot before booking this company They cancelled 3 times so I requested a refund of my deposit My experience has been the same as others No refund I checked Company House there are several Oven Support entries at the same Redittch address with the same owner Of these 2 are about to be dissolved for late presentation of accounts I am pleased I would not agree to pay the full amount up front Robbers

Worst customer service experience ever

OvenSupport cleaned our oven in April 2023 and accidentally caused significant damage to our kitchen floor The mat they use to kneel on whilst cleaning the oven was wet and also covered with black oven grease dirt which was rubbed into the wooden floor After admitting liability on the day and promising this would be resolved via their insurance we never heard back from them and there was a complete lack of communication from OvenSupport Emails were ignored and every time we called we were promised a phone call back which we never received We sent an official complaint email to a director but we did not receive an official response back In December 2023 after we threatened court action Oven Support agreed to pay an invoice if we paid out to get the section of floor replaced which we did and an invoice was submitted in 7th February 2024 Oven Support did not settle the invoice and again stopped replying to emails We phoned every day and was promised phone calls back which we never received In March 2024 after starting court action OvenSupport settled the invoice Oven Support have never apologised for what happened and still charged us for the oven clean which was not great the top of the oven was clean but left scratched Personally I would avoid these like the plague

I had a clean in November 23 after the

I had a clean in November 23 after the oven had been in storage Seemed to a decent job however the chemical leaked the back of the oven and caused damage to a brand new floor I didn t take pics my fault but needed to neutralize the chemical and clean it up fast Is taken out a monthly plan at 8 50 per month but rang and cancelled the plan However I ve tried to stop it month after month and tried to get my money back only this month after a fraudulent transaction was picked up by Santander and texts I called the bank via their website number and put through to the security dept The payments to this fraud was refunded I asked about the payment to oven clean as I was told it had to be the company to stop the permanent card mandate She advised to put on a Futures Payments Block to this company and start the process of reporting it to them I have received 5 payments so far but there are still 2 payments and a 20 payment for oven liners that either were never sent or missing however I never received them 5 separate called I ve been advised that that agent would make sure the payments were returned and payment cancelled Not one call back not one payment refunded They seem to be scamming customers as this situation has been reported on socials many times I ve advised them I ve reported them to the bank They have still tried to take A payment today obviously the card has been cancelled so they can no longer take it but they tried Not a happy customer at all but they don t care for the customer they just want the cash and don t want to give it back 9 months so far and still battling them Empty promises and empty service AVOID THERE ARE MANY OTHERS OUT THERE WHO WILL PROVIDE A BETTER SERVICE AND SAFER FOR YOU

Cancelled part of clean not refunded

Initial contact was fairly persistent and aggressive to get the business the problem came at the time of the job where the person who came to do the clean agreed that one of the ovens I d paid to have cleaned didn t need cleaning He called through to the office to cancel that part of the job and told me the refund would be processed within 10-14 days 4 weeks later and 2 emails that haven t been responded to and no refund that has appeared I m now out of pocket and seemingly unable to get this sorted as I can t get a response The clean we did get for the range cooker was satisfactory but not the best service I ve had for oven cleaning the tradesperson also left a mess on the floor for me to clean up Given the after service I wouldn t recommend this company to anyone

Booked and was very impressed by the

Booked and was very impressed by the pre visit service - apparently our oven door was jammed which we understand but the cleaner didn t even bother to clean the parts he could have cleaned but we were still charged 40 for him to do nothing - would not recommend this company Message sent to the company which was blocked Really disappointed with your service- we understand that the door is jammed but we didn t realise until after your cleaner left Dwayne that he hadn t even bothered to clean the bits he could have done - so we payed 40 for nothing - really disappointed

FirstlyAVOID OVENSUPPORT my option would be no stars but

Firstly my option would be no stars but unfortunately can t input it i was looking to have my oven cleaned and found oven support on line the website showed a reduction for double oven clean for 75 to 55 i decided to book on line A deposit of 27 50 was requested and paid The day before the cleaner was to arrive I received a call to cancel as cleaner was not available the caller then proceeded to try and get me to take out annual cover and to buy Teflon mats all of which I refused he then asked me if my property was a house or flat i replied a flat at which point he said that will be 25 extra as it s a first floor flat He then asked for further payment which brought the total to 80 Foolishly I agreed and money was taken over the phone immediately Anew date was arranged and cleaner duly arrived i said before you start I must tell you the grill has a fault I m telling you so you can t be blamed after clean He then said I can t clean top oven then can only do bottom one i said that s a waste of time at which point he contacted his office and said a refund of 80 would be made He then left and I received an email asking for my bank details and saying refund would be made in 28days by bacs after a few days I sent an email to them and was told accounts had been asked to make refund now a month later I ve still not received a refund The matter is now in the hands of my bank DO NOT USE OVEN SUPPORT Don t make the same mistake as me I should have read the many bad reviews first I now intend to consult trading standards as I believe this firm should not be allowed to do business