Over-board Reviews

Absolutly unreliable

Absolutly unreliable I order a pannier from them overboardcanada order 470419 however it wasn t what I ve expected it to be tried to contact them through email and phone after sending them 7 emails and 2 voice mails about returning absolute zero reply after almost 1 month If you want to get ignored by a company regarding your problems then this is it Absolutly rediculous

Very blunt bordering on rude customer

Very blunt bordering on rude customer service - not a pleasant experience

Ordered a medium case

Ordered a medium case but they sent me a small It is listed as 5 7 x 3 7 so I tried to use it instead of returning it The case that arrived was nominally that size if you measured it flat but I could not fit my passport nor my phone past the mouth of the case My passport is 5 2 x 3 2 my phone is 5 6 x 2 8 so the case could not close Basically 3 7 x 5 7 is not correct for all practical purposes I sent them several emails with no response Their website states that they must provide you a returns number but if they never reply to you that can t happen Terrible customer service I will never make the mistake of buying from them again

Not worth the money

Not worth the money 2years and its worn out so your 5 yrs warrenty is 1 5 better of with ortlieb drybags will never buy overboard again and cant say verry little good abouth the brand warrenty afthersale service

Quality has dropped massively so stay away

I ve used Overboard Waterproof bags since 2016 and my 40l Original bag is still going strong Decided to get the 20l pro bag which has only lasted 8 month Contacted Overboard regards warrenty and they say it is not due to the quality but my fault I can tell you that this is rubbish I can only imagine they have changed production somehow and quality has dropped massively So that s the end of me getting Over boards bags Good luck to you You gonna need it Compromise quality and it doesn t take long before you re history

Very poor quality product despite the

Very poor quality product despite the compelling claims I have had a bag for 4 5 years but have only used it as a back pack when travelling on an aircraft I have used it a handful of times and the seams are coming undone The bag has had very light use with nothing more than a book and sunglasses as its contents its been nowhere near water Warranty is not worth having even though I purchased this direct as I did not fill out a form there is nothing that can be done Honestly a 10 bag from Sports direct would still be going Please do not waste any money on this product I have given them an opportunity to offer support but it s not forthcoming

I Bought a bag from them

I Bought a bag from them was waiting a number of days before I chased to see where it was once I contacted them they told me it was to heavy to send aye right As I lived on the Isle of Lewis Poor company

2 litre waist pack - rubbish

I used my 2 litre waist pack that I bought a few months ago in really heavy rain today Put my phone car key fob small led head light and electronic weigh scales in fishing trip When I was finished I had to pour the water out So not keeping my valuables dry but actually submerging them in a water proof bag

Condescending attitude and no constructive support

I purchased an OverBoard 30 Litre Waterproof Premium Backpack in June 2022 The outer material has failed at a point close to the base of one the support straps but in an area that is covered over by my back and could never be snagged This is not accidental damage It has not been abraded or cut It is a design flaw which in due course will cause the similar point to fail on the opposite side of the backpack As a retired individual with over 40 years experience in science and technology I tried reporting this - in writing supported with photographs - to OverBoard in the hopes they would look into it for everyone s benefit Sadly all I received from them was condescending and ill-mannered comments treating me as though I was careless in my treatment of the backpack and probably wouldn t even know if I had mishandled it This is a totally unprofessional way of doing business They expressed no interest in my issue other than offering a discount on a replacement item that would no doubt go the same way I would recommend that anyone considering using OverBoard would be best advised to go elsewhere for their outdoor requirements